- Location
- Jakarta, Jakarta, Indonesia · published
- Type
- Full-time
- Department
- Engineering
- Source
- Workable
Description
As an IT Support Specialist at Ajaib, you will be the first line of defense in maintaining the technology infrastructure that enables our operations. You will be responsible for troubleshooting and resolving technical issues faced by our users, ensuring that our systems and applications run smoothly. Your ability to provide timely and effective support will help drive productivity and user satisfaction across the company.
At Ajaib, we believe that every team member plays an important role in our mission of making financial technology accessible. We cultivate an inclusive environment where everyone is empowered to share their ideas, solve problems, and grow together.
Responsibilities:
- Provide technical support to employees through various channels, including phone, email, and in-person.
- Troubleshoot hardware and software issues, ensuring timely resolution of incidents.
- Respond to service requests and maintain a log of issues and resolutions.
- Assist with the installation and configuration of computer systems, software, and peripherals.
- Train users on new software and system functionalities.
- Collaborate with other IT team members to improve processes and enhance the user experience.
- Maintain documentation of IT processes, policies, and procedures.
- Participate in IT projects and initiatives as needed.