IT Support

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

๊User support and helpdesk

•           Provide IT support for Malaysia office employees

•           Manage IT ticketing system with SLA targets

•           Conduct remote and on-site troubleshooting for hardware, software, and network issues

•           Maintain knowledge base and self-service documentation for common issues

Hardware & Asset Management

•           Procure, configure, and deploy laptops, desktops, monitors, and peripherals

•           Manage IT asset inventory and lifecycle (onboarding, transfers, offboarding)

•           Coordinate with vendors for hardware repairs, warranties, and replacements

•           Implement asset tracking system with quarterly audits

Software & License Management

•           Install, configure, and update corporate software

•           Manage software license compliance and renewals for Malaysia entity

•           Administer user access provisioning/deprovisioning

•           Support software Installation

Network & Infrastructure Support

•           Monitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)

•           Manage meeting room AV equipment, video conferencing systems (Zoom, Teams)

•           Coordinate with regional IT for connectivity issues and ISP management

•           Implement network security policies and access controls

Onboarding & Offboarding

•           Execute IT onboarding checklist for new hires (equipment setup, access grants, orientation)

•           Conduct IT offboarding procedures for departing employees (equipment recovery, access revocation)

•           Provide new hire IT training sessions (security awareness, tool usage)

Local Compliance & Vendor Management

•           Manage relationships with local IT vendors (ISP, hardware suppliers, service providers)

•           Coordinate with Finance for IT budget tracking and procurement approvals

•           Maintain audit-ready documentation for compliance requirements