Regional Manager

Our client is seeking an experienced Regional Manager to oversee and optimise operations across multiple Customer Service Centres. This strategic leadership role requires a commercially astute professional who can translate operational strategies into measurable results, drive business growth and maintain exceptional service standards.

Responsibilities:

• Drive regional profitability, revenue growth and operational efficiency across multiple service centres.
• Monitor financial performance, budgets, productivity and cost control to achieve business targets.
• Lead, coach and develop Centre Managers to build high-performing teams and ensure operational accountability.
• Optimise workforce planning, resource utilisation and service delivery processes.
• Drive customer satisfaction, NPS performance and continuous service improvements.
• Ensure compliance with operational procedures, quality standards, health and safety regulations and governance requirements.
• Identify performance gaps, implement corrective action plans and support operational transformation initiatives.

Requirements:

• Bachelor's Degree in Sales, Operations or Business Management.
• Minimum 5–7 years' experience in high-volume, customer-focused service operations.
• At least 5 years' experience leading multi-site operations.
• Proven track record of driving revenue growth, operational improvements and performance turnarounds.
• Strong financial acumen, including P&L management, budgeting and cost control.
• Experience with SAP, operational reporting systems and performance dashboards.
• Sound knowledge of customer experience management, NPS and service recovery.
• Exceptional leadership, analytical, problem-solving and stakeholder management skills.
• Ability to drive change, develop teams and consistently deliver against performance targets.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: TC01