Facility & Property Operations Manager

Facility & Property Operations Manager | Gervasi Vineyard

Reports to: CEO | Location: Gervasi Vineyard estate and offsite properties

About the Role

Do you thrive on solving problems, building systems, and leading teams that keep everything running smoothly? Gervasi Vineyard is looking for a hands-on, execution-focused Facility & Property Operations Manager to lead the day-to-day performance of the Gervasi Vineyard estate and its offsite properties. Reporting directly to the CEO, you'll keep maintenance, building systems, projects, and vendor partnerships coordinated, on schedule, and executed with excellence, while making sure events, grounds, parking, custodial services, and security run seamlessly every day. If you're an experienced facilities or property management leader who loves process, problem-solving, and getting things done, we'd love to meet you.

What You'll Do

Facility Operations & Team Leadership (70%)

• Lead day-to-day operations across the Gervasi Vineyard estate and offsite properties, including maintenance, custodial, grounds, parking, security, and event setup.
• Hire, train, schedule, and supervise maintenance, grounds, event setup, custodial, parking, and security teams while building a culture of accountability, responsiveness, and teamwork.
• Ensure reliable performance of HVAC, electrical, plumbing, safety, security, and building systems and equipment.
• Oversee preventive maintenance programs and recommend improvements that strengthen safety, efficiency, and long-term facility care.
• Keep buildings and spaces event-ready for performances, outlet needs, and seasonal start-ups and shutdowns.
• Serve as the go-to point person for work orders, operational requests, and real-time troubleshooting, and act as the connector between facilities and other departments.

Projects & Vendor Management (20%)

• Support capital and improvement projects led by ownership and senior leadership, from bid collection and scope documentation through completion.
• Track project timelines, budgets, and deliverables with strong follow-through and documentation.
• Coordinate contractors, vendors, service providers, and internal stakeholders, including scheduling, site access, and communication.
• Review proposals, track contracts, and monitor vendor performance.

Systems, Process & Reporting (10%)

• Build and maintain systems for work orders, preventive maintenance, and tracking.
• Create operational dashboards and reports that give leadership clear visibility.
• Identify inefficiencies, recommend process improvements, and drive consistency across facilities operations.

What You Bring

• Required: Prior leadership experience in facilities management or property management, including supervising teams and overseeing day-to-day operations.
• Required: 2–5+ years of experience in facilities, property, or construction operations.
• Strongly preferred: Experience coordinating projects, vendors, or job sites.
• Preferred: Management experience in a hospitality business.
• Preferred: Bachelor's degree in construction management, engineering, operations, or a related field.

Skills That Set You Apart

• Exceptional organization and project coordination skills with excellent follow-through
• Ability to juggle multiple priorities and shifting timelines with ease
• Strong communication and relationship-management skills
• Proficiency with maintenance tracking systems, Microsoft Excel, and Outlook
• Proactive, solutions-focused problem-solver
• Comfortable working in both office and field environments

Pay & Benefits

• Starting Salary: $70,000+ per year, commensurate with skills and experience
• Medical, dental, and vision insurance opportunities
• Employer-paid life insurance
• 401(k) with company match
• Short-term and long-term disability coverage
• Parental leave
• Paid holidays and additional PTO for full-time team members
• GV Perx, including discounts on meals and merchandise
• Training, career advancement, and wage growth opportunities

Work Environment & Schedule

• On-site role with regular presence across the Gervasi Vineyard estate and offsite locations
• Ability to move throughout facilities, grounds, and project sites and coordinate in real time, with or without reasonable accommodation
• Varied schedule that includes some early mornings, evenings, and weekends based on events, projects, and business needs

Why You'll Love This Role

• Lead the behind-the-scenes operations that make every guest experience at Gervasi Vineyard possible
• Report directly to the CEO and see the impact of your work every day
• Shape the systems, processes, and team culture that keep the estate running at its best
• Enjoy real variety: no two days look the same across the estate, events, and projects

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.