Pool Attendant

Mandarin Oriental Punta Negra, Mallorca is looking for a Pool Attendant to join our Food & Beverage team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. 

About the job 

Based at the Mandarin Oriental Punta Negra, Mallorca as the Pool Attendant you will be responsible for carrying out all operational tasks and duties under the guidance of managers and supervisors. Your overall objective will be to ensure timely food and beverage service while delivering an exceptional experience that delights and satisfies every guest. 

As Pool Attendant, you will be responsible for the following duties:  

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests. 

• Ensure that mise en place is completed shift to shift and during service to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment. 

• Be able to operate the required steps on the POS - point of sales system to process food and beverage orders. 

• Be able to deliver service by understanding the guest requirements. 

• Carry out all tasks in a friendly, courteous and efficient manner. 

• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue. 

• Be able to process MOHG Gift cards and other non-cash methods of payment. 

• Perform any tasks relating to billing according to hotel standards and cashiering policies. 

• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications. 

• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned. 

• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly. 

• Ensure product knowledge is up to date. 

• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies. 

As Pool Attendant, we expect you:  

Experience and education 

• Degree in Hospitality Management or similar is preferred. 

• At least 1-2 years’ experience in a similar role. 

• Experience in luxury hospitality is a plus. 

Technical Skills 

• Support as required by other outlets as assigned by the Restaurant/ Outlet Manager. 

• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. 

• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks. 

• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest. 

• Have a natural, warm smile and a friendly and passionate approach towards guests. 

• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions. 

• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOHG. 

• Report guest’s preference to superiors and act upon them whenever know. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

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