Program Coordinator

Description

JOB SUMMARY 

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but also a calling. Whether we’re working on the front lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God. 

The Program Coordinator for CityTeam Program is an integral part of our team providing structure, accountability, stability, and hope for the those in the Program. The Program Coordinator must be a Christ-centered individual who is able to lead men and women in their growing relationship with Christ and must be a student of the Bible who is active in a faith-based community. The Program Coordinator is responsible for the day-to-day operations of the program and oversees all of the logistics and processes of our growing program. The Program Coordinator will provide case management services to a large number of residents and be the go-to person residents, volunteers, and interns turn to for any and all issues regarding the Program. The Program Coordinator will collaborate with the Program Coordinator and Program Director of CityTeam to coordinate appropriate services for those in our programs. The Program Coordinator will provide spiritual leadership, biblically based training, and coaching to all program subordinates. Our ideal candidate will be passionate about God’s transformational love, function well under pressure, and handle conflict and difficult situations with grace. In our ministry, no two days are ever the same, so we are looking for someone who can pivot quickly, deal with surprises and unexpected twists in a Christ-like manner and be a living testimony to our program participants.

. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy. 

ESSENTIAL FUNCTIONS 

1. Under the direction of the Program Manager, responsible for day-to-day coordination of CityTeam Program, including supervision of programs and compliance with policies and procedures. 
2. Schedule and facilitate CityTeam’s supplemental program components, including discipleship, Bible studies, life-skills, and recreational programs. 
3. May need to assist with Case Management while we start the program.  
4. Provide supervision and accountability for residents in all areas of the program, including general behavior, spiritual development, discipline, passes, UA as necessary, job placements, training, and evaluations. 
5. Coordinate transportation for residents; may occasionally drive them to and from appointments. 
6. Utilize effective discipleship strategies to encourage spiritual growth for interns, volunteers, residents, and guests.  
7. Collaborate with other staff to coordinate appropriate services and transfer flow for all of the clients receiving services. 
8. Work with Support Services to ensure paperwork is completed in a timely manner. 
9. Maintain accurate and up to date record keeping and provide reports as necessary. 
10. Quickly evaluate a crisis situation and respond appropriately. 
11.  Manage multiple projects, prioritize tasks, and intelligently delegate. 
12. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement while maintaining healthy boundaries.  
13. Advocate for CityTeam with those in your circles of influence. 
14. Other duties and special projects as assigned by the Program Manager. 

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

Required Education and Experience

• High school diploma or equivalent  
• Administrative experience 
• Minimum 2-years’ experience working in homeless services and urban missions
• Computer literate and proficiency with Microsoft Suite and G-Suite
• Professional written and spoken communication skills  
• Valid OR driver’s license with a clean record 
• Must have an intimate, personal relationship with Jesus Christ  
• Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers 
• Must have compatible theology on major issues of CityTeam's Statement of Faith 
• Must be committed to serving God and the body of Christ

Preferred Education and Experience

• Case Management experience 
• Previous internship or work experience at a residential group program 
• Previous life experience or educational background with residential programs, case management, etc.
• Customer service experience 
• Familiarity with CityTeam’s mission and core values 
• Experience leading interactive process group therapy sessions 
• Experience working in a non-profit environment 

Physical Demands

• Stand or sit for prolonged amounts of time 
• Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl  
• Regularly walk up and down stairs  
• Talk and hear  
• Frequently lift and move up to 20 pounds 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus  
• Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms 
• Drive 

Work Conditions  

• This job regularly operates in a residential program environment 
• Days and hours will vary, depending on ministry needs 
• This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines 
• This role will occasionally need to maneuver in tight quarters amongst donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyer belt 

Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time.