Clinical Operations Manager

Synagen builds specialized AI agents for healthcare and oncology, designed to support complex clinical decisions and biomedical workflows with actionable, high-precision outputs. We combine modern AI with clinical expertise to create software that integrates into real provider environments and delivers value in practice.

## Aufgaben

Synagen builds AI agents for healthcare and oncology that integrate into real clinical workflows. As our **Clinical Operations Manager**, you will scale our clinical customer success by deeply understanding clinical users and ensuring our solutions are delivered, adopted, and used in day-to-day practice across hospitals and clinical practices. This is a delivery/adoption role (not quota-carrying sales).

This role combines two closely linked responsibilities:

• **Project Management (approx. 40%)**: own and drive the delivery of clinical customer projects and ensure internal execution against external commitments
• **Customer success (approx. 60%)**: build and run repeatable onboarding, training, and support processes that lead to real usage and long-term adoption in clinical workflows

**What** **you** **will do**

• Own end-to-end onboarding and delivery for hospitals and clinical practices
• Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams
• Take ownership when projects stall and ensure execution despite competing internal priorities
• Coordinate internal stakeholders to meet clinical partner expectations
• Manage project timelines, milestones, risks, and dependencies and escalate early when delivery is at risk
• Lead go-live, training, and rollout in real clinical environments
• Serve as the primary operational contact for clinical customers after go-live
• Ensure activation, engagement, and continued usage in day-to-day clinical workflows (e.g. tumor boards)
• Identify adoption blockers and drive their resolution with internal teams
• Collect structured feedback from clinicians and translate it into actionable input for product and operations
• Track and report key customer success metrics such as activation, usage, and retention
• Regular on-site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.

## Qualifikation

• Strong ownership mindset with the ability to push execution internally
• High empathy for clinical users and understanding of hospital and practice realities
• Structured, reliable, and hands-on working style
• Confident communicator who can align technical and non-technical stakeholders
• Comfortable operating in a fast-moving startup environment

**Required** **experience**

• 3+ years experience in clinical operations, healthcare project management, customer success, or similar roles
• Hands-on experience working with hospitals or clinical practices
• Proven ability to drive cross-functional execution and deliver against deadlines
• Experience managing multiple stakeholders and parallel projects
• Fluency in German and English

**Good** **to** **have**

• Experience in digital health or clinical software
• Exposure to oncology workflows or tumor boards
• Experience working in early-stage startups or scale-ups

**Why** **us?**

• Real-world impact in oncology: You help bring AI into everyday clinical practice by enabling successful rollouts, training, and sustained adoption where accuracy and trust matter
• High ownership across delivery and adoption: You shape how we onboard, support, and scale clinical customers end-to-end – from first kickoff to long-term usage in tumor boards and daily routines
• Cross-functional influence: You work at the center of product, data, medical, and customer teams and translate clinical realities into execution and product improvements
• Fast learning curve in a small, highly technical team: Direct access to decision-makers, fast iteration, and measurable outcomes in real hospitals and practices
• Berlin office with hybrid flexibility (up to 3 days/week remote)