Office Coordinator

Description

Padgett Law Group (PLG) is an elite, full service creditors' rights law firm with practices in Florida, Georgia, Tennessee, Arkansas, Texas, Ohio, Indiana, Pennsylvania, Mississippi, Alabama, New Jersey, Kentucky, and Illinois. Additionally, PLG offers national bankruptcy, replevin, and loss mitigation services. The firm’s practice provides exclusive representation to institutional clients such as lenders, mortgage servicers, credit unions, banks, hedge funds, investors and other financial services industry stakeholders.  Leveraging technology in our partnerships with forward-thinking clients gives PLG the ability to focus on the aggressive management and processing of delinquent or under performing loans, providing our clients with an edge when curing or resolving these complex legal matters. In 2019, PLG was recognized by The M Report, a leading default services industry publication, as a Top 25 Company to Work For. 

?At Padgett Law Group, our mission is simple: to attract and retain the most talented individuals within our industry while delivering high-quality legal services to our clients. We understand our crucial role as our clients strive to provide an ethical and empathetic experience. We contribute to that through our long-standing and recognizable firm culture that is visible during every interaction with PLG—and amongst ourselves. At PLG, we stand on our decades-long tradition of merit, respect, hard work, and excellent results, and we use that foundation for every service we provide. As a firm, we believe that our mission can only be truly realized through investment in our core values of People, Precision, and Performance. 

At Padgett Law Group, we're not just looking for talented employees to join our growing team. We're looking for leaders who cultivate those around them and contribute to our path forward; we're looking for individuals who appreciate our culture and commit to our shared goals; we're looking for people who want to be more than employees, processors, or paper pushers. 

Our vision is to build the most compelling law firm that is home to the industry’s best talent, as we are today and as we grow in the future.

What’s in it for you? Padgett Law Group believes in investing in our employees and ensuring that they have all the resources necessary to succeed - including a competitive, comprehensive, and valuable benefits package. As a full-time PLG employee, you will receive: 

· 4 weeks of PTO from day one (which increases with tenure) 

· Paid Parental and Grandparent Leave

· 7 Paid Company Holidays and your birthday off every year

· Full suite of healthcare insurance options including health, dental, vision, STD, LTD, Accident, Critical Illness, Voluntary Life and AD&D coverage, and more 

· Company-covered Term Life Insurance, AD&D Insurance, and Employee Assistance Program 

· 401k (with company match)

· Extensive Training and Development Opportunities

· Flexible work schedules including in-office, hybrid, and remote working capabilities 

And more!  

Summary/Objective The Office Coordinator is responsible for managing incoming communications, supporting administrative functions, and ensuring efficient day-to-day office operations. This role serves as a liaison between clients and the legal team while maintaining accurate document management and providing cross-departmental support.

Essential Functions.

1. Answer and manage calls through the ESI (Estech Systems, Inc.) phone system, including taking detailed messages and routing calls to the appropriate department or team member.

2. Serve as a liaison between clients and the legal team by accurately relaying messages and important updates.

3. Perform administrative tasks such as renaming documents, organizing files, and uploading documents into the case management system.

4. Maintain accuracy and consistency in document handling and file management.

5. Assist various departments with special projects as needed.

6. Provide general office support to ensure smooth and efficient daily operations.

7. Communicate effectively with clients, including borrowers, in a professional and courteous manner.

8. Work independently while maintaining organization and attention to detail.

9. Utilize Microsoft Outlook, Word, and other software systems; demonstrate the ability to learn new platforms quickly.

Requirements

Competencies

1. Ability to professionally handle unhappy callers

2. Sound judgment in determining when to escalate calls or issues

3. Strong customer service and interpersonal skills

4. Excellent written and verbal communication skills

5. Strong attention to detail and accuracy

6. Effective time management and organizational abilities

7. Ability to work collaboratively across departments

8. Proactive problem-solving mindset

9. Ability to monitor and manage visitor access when necessary

Supervisory Responsibility There are no supervisory responsibilities

Work Environment This job operates in a fast paced professional setting and different situations that might be stressful. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel No travel is expected for this position.