Business Analyst

Business Analyst

A leading technology-driven organisation is seeking an experienced Business Analyst to support business optimisation, process improvement, and digital transformation initiatives across the business.

The successful candidate will work closely with operational and executive teams to analyse business processes, improve efficiencies, support automation initiatives, and deliver actionable business insights.

Key Responsibilities

• Analyse and improve operational workflows and business processes
• Identify opportunities for automation and AI-driven improvements
• Develop dashboards, reports, and performance metrics
• Gather and document business requirements and process flows
• Support data governance, reporting accuracy, and system enhancements
• Collaborate with cross-functional teams and stakeholders
• Assist with digital transformation and change management initiatives

Requirements

• 4+ years’ experience in Business Analysis, Process Improvement, or similar roles
• Relevant tertiary qualification in Business, IT, or related field
• Strong analytical and problem-solving abilities
• Experience with process mapping, automation, and data analysis tools
• Exposure to ERP, CRM, cloud, or analytics platforms advantageous
• Experience within ICT, telecommunications, or technology-focused environments beneficial

Skills & Competencies

• Strong communication and stakeholder management skills
• Ability to translate complex data into practical business insights
• Highly organised and detail-oriented
• Ability to work across multiple business functions
• Strong reporting and presentation skills

This opportunity suits a proactive and solutions-focused professional looking to contribute to operational excellence and innovation within a fast-paced environment.