The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Lead the Future of Automotive Retail.

At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here:

• National scale with entrepreneurial spirit

• Inclusive culture and diverse leadership

• Competitive compensation and benefits

• Opportunities to make a real impact

• Our values and culture

What We’re Looking For:

• Proven leadership experience

• Strategic thinking and execution skills

• Passion for innovation and people development

Explore leadership opportunities at AutoNation today.

Day-to-Day Responsibilities:

• Support service and sales staff across all operational areas.

• Schedule and manage departmental staff and workflow.

• Identify and execute service operation improvements in areas such as scheduling, dispatch, repair execution, and van/tool handling.

• Review service forecasts and align staffing and productivity accordingly.

• Conduct daily stand-up meetings with service and parts teams.

• Lead and support all department staff, including technical assistance.

• Create and implement standard operating procedures for store and fleet service operations.

• Monitor staffing levels, compensation structures, and employee turnover.

• Manage and grow the technician workforce with a focus on skill development, efficiency, and scheduling.

• Collaborate daily with the sales, fleet, parts and service teams to ensure operational alignment.

• Oversee the performance of Repair Production Representatives, Dispatchers, and support staff to grow repair order volume.

• Ensure accuracy related to duplicate (Tools to CDK) RO processing.

• Ensure seamless repair order flow across fleet, retail, and franchise operations.

• Manage accounts receivable related to service work.

• Serve as the escalation point for customer service issues, offering proactive solutions.

• Cultivate strong customer relationships to foster repeat and referral business.

• Report any activities or issues that may compromise dealership integrity.

• Document employee behavior for any actions that may warrant coaching and/or disciplinary measures, including termination.

• Enforce adherence to safety policies and ensure prompt accident reporting.

• Ensure compliance with federal, state, and local regulations, including OSHA and hazardous waste handling.

• Secure competitive bids for tools, equipment, repairs, and supplies.

• Ensure proper functionality of all shop equipment.

• Maintain updated technical documentation, bulletins, and service publications.

• Conduct quality control checks on completed service jobs.

• Conduct monthly reviews with the After-Sales Director (ASD) and weekly check-ins with the General Manager (GM).

• Maintain all required reporting systems for the GM, company, and manufacturer.

• Build partnerships with vocational and technical schools to support recruiting efforts.

• Optimize coverage and performance of AutoNation Mobile Service vans.

• Contribute to the development and execution of the annual service budget and sales forecast.

• Oversee the parts department, ensuring optimal inventory levels and turn performance.

• Set and maintain purchasing policies, including order codes and inventory guidelines.

• Monitor inventory to prevent obsolescence, perform perpetual bin counts, and manage end-of-month reporting, reconciliation, and invoice processing.

• Prepare and manage the annual operating budget for the parts department.

 

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
 

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.