SENIOR DIRECTOR, TECHNOLOGY OPERATIONS

Position Summary...

As the Senior Director – Technology Operations for Sam’s Club’s India Development Center (IDC) in Bangalore, you will provide strategic leadership and operational oversight for a multi-domain technology organization that enables Sam’s Club’s in-club operations, omnichannel experiences, merchandising, and e-commerce capabilities.

In this role, you will translate business and technology strategy into scalable solutions and high-impact programs, while driving operational excellence, financial accountability, risk management, and execution discipline across a complex portfolio of initiatives. You will partner closely with U.S.-based product, business, technology, and operations leaders to shape strategic priorities, optimize investments and resources, and deliver measurable business outcomes.

You will play a critical role in strengthening technology execution, enabling innovation, and building a high-performing organization that delivers reliable, scalable, and differentiated technology capabilities for Sam’s Club.

What you'll do...

About the Team

Our team provides strategic planning, program leadership, and operational governance to deliver technology solutions that create meaningful value for members, associates, and the business. We lead complex, cross-functional initiatives with a strong focus on execution, financial stewardship, risk management, and measurable outcomes.

Working closely with business, product, technology, and operations stakeholders, we use data-driven insights to influence decisions, establish clear priorities, and drive alignment across the organization. Through disciplined program management and continuous improvement, the team fosters a culture of accountability, innovation, collaboration, and operational excellence, enabling Sam’s Club to advance its technology capabilities and achieve its strategic objectives.

What You’ll Do

• Shape and execute technology strategy across Retail, In-Club Operations, Omnichannel, Merchandising, and E-commerce domains, ensuring alignment with Sam’s Club’s strategic and business priorities.
• Lead complex, enterprise-scale technology programs spanning multiple products, platforms, teams, and stakeholders, establishing clear objectives, execution strategies, milestones, and measurable outcomes.
• Develop and manage program portfolios, balancing strategic priorities, business value, technology investments, dependencies, and organizational capacity.
• Own program financial management, including budgeting, forecasting, resource allocation, investment planning, and financial performance across major initiatives.
• Establish strong governance and operating mechanisms to track program health, delivery performance, financial outcomes, risks, dependencies, and critical milestones.
• Anticipate and manage risks through proactive assessment, scenario planning, mitigation strategies, and timely escalation of issues that could impact business outcomes.
• Partner with senior U.S. stakeholders across product, business, technology, merchandising, and operations to influence priorities, resolve complex challenges, and build alignment on strategic decisions.
• Use data and business insights to drive decisions, communicate progress, and demonstrate the value and impact of technology investments.
• Drive operational excellence and continuous improvement by strengthening processes, simplifying execution, adopting industry best practices, and leveraging emerging technology trends.
• Champion innovation by identifying opportunities to apply cloud, data, AI, automation, and other emerging technologies to improve member experience, business performance, and operational efficiency.
• Build a culture of accountability and high performance, empowering leaders and teams to deliver with speed, quality, integrity, and customer focus.
• Develop organizational capability and leadership talent, creating a strong leadership bench and fostering an environment of collaboration, inclusion, innovation, and continuous learning.

What You’ll Bring

• Strategic technology leadership: Demonstrated ability to translate business strategy into technology strategies, roadmaps, investment priorities, and measurable outcomes across large and complex organizations.
• Enterprise program leadership: Extensive experience leading large-scale, cross-functional technology programs and portfolios, including defining objectives, governance models, stage gates, critical paths, and delivery mechanisms.
• Financial acumen: Proven experience managing significant technology budgets, resource allocation, investment decisions, forecasting, and financial performance across multiple programs.
• Stakeholder influence: Exceptional ability to engage and influence senior stakeholders, build consensus, navigate competing priorities, and drive decisions through clear, concise, and data-driven communication.
• Risk and operational management: Strong expertise in identifying, assessing, and mitigating technology, delivery, financial, and operational risks across complex initiatives.
• Business and customer orientation: Deep understanding of business operations, performance metrics, KPIs, and strategic decision-making, with the ability to connect technology investments to tangible business and member outcomes.
• Technology perspective: Strong understanding of enterprise technology, modern engineering practices, digital platforms, data and AI, cloud technologies, and evolving industry trends.
• Global leadership: Experience working across geographically distributed teams and partnering effectively with senior leaders across business, product, technology, and operations.
• Organizational leadership: Proven ability to build high-performing teams, develop leaders, establish accountability, and create a culture of innovation and continuous improvement.
• Integrity and leadership maturity: Demonstrated commitment to ethical leadership, transparency, inclusion, accountability, and doing the right thing for members, associates, and the business.

Leadership Impact

The Senior Director will serve as a strategic technology and business leader, connecting strategy, execution, financial stewardship, and operational excellence to deliver sustained value for Sam’s Club.

The role requires the ability to think enterprise-wide, operate with executive presence, lead through influence, manage complexity, and create clarity and accountability across a global organization—while continuously raising the bar on technology innovation, execution excellence, and business impact.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible Work

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:4 years' supervisory experience. As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area. Option 2: 9 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India