Spa Attendant

Mandarin Oriental Jumeira, Dubai is looking for a Spa Attendant to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As a Spa Attendant you will be responsible for the following duties:

• Check, clean and set up all spa premises according to Mandarin Oriental standards

• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition

• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations

• Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications

• Request, collect stock and supplies in accordance with par stock levels

• Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area

• Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created

• Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift

• Inform the Spa management team of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions

• Notify Manager or concerned colleague/department of all unusual events and circumstances

• Maintain familiarity with all spa operating procedures and attend necessary trainings, workshops etc. for self-development

• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests

• Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work

• Maintain overall health/sanitation, and safety standards in work areas

• Maintain awareness and ability to act or respond in any emergency (drill or real) while ensuring Guests safety

• Contribute to team effort by accomplishing related results as needed; maintain close coordination with the entire Spa team members in fulfilling great customer service

• Comply with all company policies and procedures and exhibit a professional demeanour and willingness to assist guests and colleagues

• Ensure presence in the spa area, interact and receive feedback from guests on daily basis; handle guest inquiries, concerns and communicate to the team accordingly

• Help the spa reception in their day to day operation as required

• Perform all other duties as directed by management

As a Spa Attendant we expect from you:

• Senior School qualification or equivalent is a must

• Hotel school graduates will be preferable

• Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel

• Previous work experience in Guest Services

• Previous experience working in the Middle East Region is an advantage

• Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings

• Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable.

• Interpersonal skills to deal effectively with all business contacts

• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others

• Mature and outgoing personality with excellent interpersonal skills

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages

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