Service Coordinator

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. 

Reporting to the Shop Manager, the Service Administrator position will play an integral role in driving continuous improvements by providing leadership relative to service administration and quality processes. Utilizing background knowledge and experience, coupled with insights and training, the successful candidate will be responsible for internal administration of service orders related to manufacturing and repairs, including estimating, quotation, procurement of parts and services, quality control, billing, and generating value added reporting specific services offered through our shop facility. 

The successful candidate will be responsible for:

• Work in a safe manner, lead by example and participate in the company safety program.

• Creating & update service orders as required throughout the repair process.

• Source & order component repair parts.  Stage parts for technicians.

• Ensure accurate costing of all parts and services required to complete orders.

• Enter daily timecards for our technicians.

• Prepare basic component repair quotes and communicate options with the customer via phone and/or email.

• Communicate with vendors on order updates.

• Work in a team environment to efficiently achieve a high standard of quality and service to Applied’s extensive customer base

Preference will be given to candidates who possess the following qualifications:

• Proficient with computers including Microsoft Office and ERP software (SAP preferred)

• Related service experience in a shop environment

• Experience with procurement and inventory management best practices

• General understanding of steel components, properties and related welding and machining procedures.

• Service orientated with exposure to quality assurance and quality control.

• Ability to read, interpret and apply codes, standards, specifications, and drawings.

• Ability to prioritize and number of tasks and complete a variety of work assignments within structured deadlines.

• Extremely high level of attention to detail and strong root cause analysis skill.

• Ability to use both written and verbal skills to effectively communicate technical information.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
 
•    Competitive compensation and bonus opportunities
•    Health, vision, and dental coverage, RRSP w/ company match
•    Paid vacation, sick time, and company holidays
•    Tuition reimbursement and opportunities for development
•     Company supported community involvement opportunities
 
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.