Service Coordinator

Service Coordinator

Northampton
£31,000 - £34,000 (DOE)
Monday to Friday 8:30am – 16:30pm (16:00pm Friday)

 

We are looking for an organised and customer-focused Service Coordinator to join a busy manufacturing business. You’ll be responsible for coordinating customer enquiries and orders from initial contact through to fulfilment, ensuring customers receive a responsive, professional service at every stage.

This is a varied role combining customer service, order processing, quotations, administration and inventory coordination, working closely with customers and internal teams to keep orders moving smoothly.

 

Key Responsibilities:

• Handle customer enquiries by telephone and email, providing prompt and helpful responses.
• Process customer orders accurately and efficiently from receipt through to completion.
• Prepare and issue quotations based on customer requirements, pricing and availability.
• Liaise with customers to confirm specifications, quantities, lead times and delivery requirements.
• Monitor inventory and product availability, identifying potential shortages or delays.
• Follow up outstanding quotations, orders and customer enquiries.
• Keep customers updated on order progress, delivery times and any changes.
• Build and maintain strong, professional relationships with existing customers.
• Coordinate with sales, warehouse, purchasing and operations teams to ensure orders are delivered as expected.
• Resolve customer queries and any issues relating to orders, deliveries or products.
• Maintain accurate records of orders, quotations, customer communications and stock information.

 

The Ideal Candidate:

• Experience in a customer service, sales support, order processing or coordination role ideally within a manufacturing environment. 
• Excellent telephone and email communication skills.
• Strong attention to detail and accurate administration skills.
• The ability to manage multiple priorities and meet deadlines.
• A proactive approach to following up customers and outstanding actions.
• Good commercial awareness and confidence preparing quotations.
• Experience working with stock/inventory or an understanding of product availability.
• Strong IT skills and confidence using Microsoft Office and business systems.
• A professional, friendly and solutions-focused approach.