- Location
- United States · published
- Department
- Management
- Seniority
- Manager
- Source
- Workable
Description
Manager, Account Management – US 2026
Position Summary
The Manager, Account Management serves as a primary day-to-day contact for a portfolio of client accounts, supporting client retention, service excellence, and account growth opportunities. This role works closely with Senior Account Managers, Sales, HR, Payroll, Compliance, Finance, and Operations teams to ensure exceptional client experiences and successful delivery of GoGlobal's services across multiple countries.
The ideal candidate is client-focused, commercially aware, highly organized, and capable of managing multiple priorities while building strong relationships with both clients and internal stakeholders.
Key Responsibilities
Client Relationship & Account Support
- Support the management of an assigned portfolio of client accounts.
- Develop strong working relationships with client contacts and stakeholders.
- Assist in maintaining high levels of client satisfaction, retention, and account stability.
- Support account reviews and client meetings to identify potential growth opportunities.
- Help coordinate Quarterly Business Reviews (QBRs) and prepare relevant account insights and reporting.
- Provide guidance to clients regarding GoGlobal services, onboarding processes, and operational procedures.
- Escalate complex commercial, compliance, or operational issues to senior stakeholders when required.
Account Management & Service Delivery
- Coordinate onboarding activities and support smooth implementation of services across HR, Payroll, Finance, Corporate Governance, and Employer of Record solutions.
- Serve as a day-to-day point of contact for client communications, responding to inquiries and coordinating issue resolution.
- Maintain an understanding of each client's business structure, services in scope, countries covered, and operational requirements.
- Ensure clients have clear visibility of service timelines, deliverables, and responsibilities.
- Monitor service delivery performance and follow up on outstanding actions with internal teams.
- Assist with contract renewals, pricing discussions, and scope amendments under the guidance of senior team members.
- Support invoice reviews to ensure billing accuracy and identify potential out-of-scope service charges.
- Flag potential scope creep, commercial risks, or delivery challenges to management.
Commercial & Sales Support
- Partner with Sales and Account Management teams to support renewal and growth initiatives.
- Assist in gathering information and preparing proposals for client expansion opportunities.
- Participate in prospect and client meetings to understand business needs and scope requirements.
- Support cross-sell and upsell opportunities across Entity Solutions, HR Solutions, and Employer of Record services.
- Contribute to basic pricing reviews and commercial documentation as required.
- Represent GoGlobal professionally during client-facing interactions and events.
Operational Excellence & Governance
- Maintain accurate client records within CRM and internal systems.
- Ensure client information, onboarding status, renewal dates, and account activities are properly documented.
- Support the preparation and maintenance of contracts, Statements of Work (SOWs), and related documentation.
- Track key account metrics and client health indicators, highlighting potential risks or concerns.
- Coordinate with cross-functional teams to ensure timely and effective service delivery.
- Support resolution of client issues while maintaining service quality standards.
- Adhere to internal policies, compliance requirements, and operational procedures.
- Escalate regulatory, compliance, or service risks appropriately.
Cross-Functional Collaboration & Development
- Work closely with Sales, Operations, Legal, Compliance, HR, Payroll, and Finance teams to support client success.
- Participate in training programs and professional development activities.
- Contribute to process improvement initiatives that enhance client experience and operational efficiency.
- Support internal projects and initiatives related to service delivery improvements.
- Coordinate with regional and global teams to ensure consistent service delivery across multiple jurisdictions.
- Demonstrate sound judgment regarding issue escalation and stakeholder involvement.
Benefits
We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.We're global. We offer career opportunities across the world-whether it's new job roles or international locationsEnglish is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.