CPW ADMINISTRATIVE ASSISTANT II - Monte Vista, CO

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographic area comprised of Area 17 in the San Luis Valley of the Southwest Region.  The purpose of the Area 17 customer service team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife issues, and advise the public about techniques to resolve or prevent human-wildlife conflicts; and to serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and human-wildlife conflicts.

The purpose of this position is to provide high quality customer service and administrative tasks as part of the Area 17 workgroup. This includes providing diverse customer service to CPW customers – walk in, call in, by email, and/or traditional mail.  This includes sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and other methods such as brochures, regulations, bulletin boards, CPW social media accounts, and other informational products.  The position operates cash registers and collects payments from customers for sales of license and passes, boat/OHV/snowmobile registrations and permits, and citations.  The position answers and documents phone calls from the public and answers questions about hunting, fishing, state parks and state wildlife areas, license and permit products, wildlife, regulations, and living with wildlife and wildlife-human conflict prevention.  The position also supports internal operations through administrative duties such as dispatching calls for officers, stocking of office supplies, communication with volunteers and interns, pickup/delivery and distribution of mail, and ensures office equipment and infrastructure is clean, organized, and operational.  Serves as liaison with repair vendors, inputs information into various Apps & databases, conducts mandatory wildlife checks, and other administrative duties as assigned.

Provide Service, Sales, and Information to CPW Customers

The CSRs are the public face of customer service at the CPW Monte Vista office. The CSR is responsible to sell products and provide information to customers – walk in, call in, by email and/or traditional mail.  This includes sales of wildlife products (hunting and fishing licenses, duplicate licenses, hunter education cards, and refunds), parks products (parks passes, OHV permits/registrations, snowmobile and boat registrations); and maintenance of customer records in IPAWS/PROWL (name and address changes, hunter education verification, and other documentation as needed); maintains and updates informational bulletin boards, seasonal handouts/reports/forms, CPW social media accounts, and informational packets, answers questions about wildlife, state wildlife areas and/or state parks; issues road kill permits, night hunting permits, and other permits; performs mandatory and voluntary animal checks.  The position operates cash registers and accepts payments for licenses, stamps, permits, passes, citations, and merchandise.  The position is also responsible for handling a weekly deposit and transporting it to the bank.  The position answers and documents phone calls and talks with customers about hunting, fishing, state wildlife areas and state parks, license and permit products, wildlife, wildlife regulations, prevention of human/wildlife conflict and living with wildlife.  This position must be knowledgeable on regulations, policies, and statutes to provide accurate and up-to-date information to the public. 

Provide Internal Customer Service and Administrative Assistance

The position provides internal customer services and operational support, serving as a preliminary point of contact for internal and external constituents, volunteers, and vendors; assesses and dispatches calls to field officers and other Area staff; assists in monitoring and maintenance of Area office copy, phone, and IPAWS/PROWL machines; maintains animal seals and stocks required supplies for animal checks and sampling; facilitates pickup/delivery and distribution of mail; monitors, orders, and ensures standard office supplies, brochures, and merchandise are kept in stock; aids in scheduling of meetings/classes & events; assists Admin III with CORE documentation, monthly billing, and Area staff purchasing/accounting if needed; assists with general office upkeep and cleaning; other administrative duties as assigned. 

• Two (2) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position.

OR

• A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in  Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management or experience related to the work assigned to this position equal to two (2) years.

• Current or former State experience relevant to this position.

• Current or former Colorado Parks & Wildlife work or volunteer experience.

• Organizational management, time management, and multi tasking skills.

• Excellent customer service skills, problem-solving abilities, critical thinking, and verbal/written communication.

• Demonstrates initiative and self-motivation.

• Keen attention to detail.

• Punctual/Timely/Dependable.

• Strong interpersonal skills.

• Ability to work well independently as well as in/with a team.

• Ability to teach others.

• Office setting experience.

• Experience handling money and cash registers.

• High proficiency in interpreting and explaining rules/regulations.

• Good working knowledge of computer-based technology. 

• Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).

• Bilingual in English and Spanish. 

• Strong organizational and time management skills.
• Excellent level of written and oral communication skills.
• Strong multitasking skills.
• Proficiency in Microsoft Word, Excel, and Google Suite.  
• Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.
• Experience managing calls and/or responding to difficult customers with tact and diplomacy.
• Experience working according to detailed policies, procedures, and deadlines.

• State of Colorado residency is required at the time of application.
• Background Check required.
• Travel may occasionally be required for training and special events
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.  (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

  To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. 

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. 

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. 

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This posting may fill multiple vacancies. 

A salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected].