Senior Analyst - IT Product Support

Company:

Marsh Corporate

Description:

Investigates, diagnoses, and resolves complex application issues, works with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate.

Provides users with best practice communications, guidance, and other appropriate support until tickets are resolved.

Carries out application management, including monitoring and maintenance (installation, configuration, administration) of applications and services.

Provides first-line DBA tasks; scheme manipulations, ad-hoc database research and reporting.

Performs complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups.

Answers questions relating to application security and configuration in area of technical expertise.

Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.

Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management.

Provides on-call support for business critical applications during non-core hours.

Ensures CA is updated with Server Changes, Application Changes, and contains accurate/up to date information.

Arranges communication on software/hardware issues and resolution updates; Provides service reports management summary.

Assigns, coordinates, and manages ticket assignment with DBAs and development team

For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.