Director of Student Success and Advising | College of Pharmacy and Pharmaceutical Sciences

Online applications must be received before 11:59pm on:

September 27, 2026

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

1550-YN_ADMINPRO - Academic Advising Manager

Business Title:

Director of Student Success and Advising | College of Pharmacy and Pharmaceutical Sciences

Employee Type:

Admin. Professional

Position Details:

The Opportunity:

The Office of Student Services within Washington State University's College of Pharmacy and Pharmaceutical Sciences (CPPS) is seeking a Director of Student Success and Advising to join our team!

The Office of Student Services in the College of Pharmacy and Pharmaceutical Sciences (CPPS) is an energetic and highly fast-paced environment where we rely heavily on current technologies to meet the demands of the Doctor of Pharmacy students and our stakeholders.

Reporting to the Associate Dean, you will hold a pivotal role in the College of Pharmacy and Pharmaceutical Sciences (CPPS) by developing advising staff and programs to ensure the successful retention and graduation of enrolled students in the professional Doctor of Pharmacy (PharmD) program.

As the Director, you will supervise and develop the Academic and Student Success Advisors, who support student success and progression through activities such as course registration, career exploration, student mentoring program, mid-semester evaluation of students at risk, student concerns and discipline, progression statuses, Continuous Professional Development (CPD) and co-curricular, end of semester grading, and on-time graduation. You will maintain a caseload of approximately 90 – 100 students.

In this position, you will be charged researching, recommending, and employing strategies to meet the college’s objectives for student academic success and retention. You possess comprehensive knowledge of, and ensures team compliance with, university, state, and federal laws, policies, and regulation.

In collaboration and coordination with the Associate Dean, you will adeptly handle escalated, sensitive, or complex student issues and offers competent guidance and support to aid faculty and staff in effectively navigating these challenges.

As the Director, you will establish positive and effective partnerships with key individuals in the university, state, and western region.

Additional Information:

This is a full-time (100% FTE), permanent, overtime eligible position.

Monthly Salary: $5,400.00 - $6,550.00 | Commensurate with experience and qualifications

This is the budgeted salary range for this position.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Bachelor’s degree and four (4) years of full-time academic advising experience in a college or university or relevant professional experience. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional academic advising experience may be substituted for the educational requirement on a year‐for‐year basis.

• Knowledge of advising and counseling techniques, with the ability to build trust and provide safe, supportive opportunities for students, from varied backgrounds, including, but not limited to, underrepresented, first generation, and/or high needs, to identify and pursue paths to graduation that support their educational goals and post-graduation plans.

• Demonstrated ability to effectively and respectfully interact with students, faculty, and staff of diverse social, cultural, economic, and educational backgrounds, and an understanding of the institutional barriers and equity gaps faced by historically under-served student populations in higher education.

• Demonstrated experience with oral presentation, written communication, and ability to quickly acquire working knowledge of the policies, principles, and procedures of the university.

• Demonstrated ability and willingness to communicate effectively, collegially, and collaboratively with diverse students, staff, faculty, community members, and other internal and external stakeholders.

• Demonstrated ability to support, collaborate, and build team cohesion.

Preferred Qualifications:

• Previous work experience with a health sciences or other professional educational program with emphasis on academic advising and/or counseling, student progress and enforcing student related policies and procedures.

• Two years supervisory experience including but not limited to hiring, training, evaluation, and recommending disciplinary/corrective action.

• Experience working with diverse faculty, students, and staff.

• Demonstrated proficiency with an enterprise student management system.

• Familiarity with Washington State University academic rules and regulations.

• A Master’s or Doctorate degree in related field.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship
 

Area/College: College of Pharmacy and Pharmaceutical Sciences
Department Name: Office of Student Services
Location: Spokane, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/