Process Improvement Specialist

Fisher Industries is a vertically integrated family of businesses that provides heavy civil construction and aggregate products across the United States. With over 70 years of experience, the company specializes in highways, bridges, aggregates, and large-scale infrastructure projects, supported by in-house capabilities in drilling, blasting, crushing, asphalt, and concrete production. Fisher is committed to delivering innovative, cost-effective solutions with an emphasis on safety and quality. As a proven industry leader, Fisher Industries continues to grow while maintaining the integrity and values of a family-owned company. For additional information about our company, visit our website at www.fisherind.com

POSITION SCOPE

Fisher Industries is seeking a Process Improvement Specialist to join our Business Transformation team. This position supports operational excellence initiatives across our construction, manufacturing, and materials operations by analyzing business processes, identifying opportunities for improvement, and assisting with the implementation of technology solutions that increase efficiency, standardization, and data accuracy.

The Process Improvement Specialist will work closely with field and office personnel to support process optimization, change management initiatives, user training, and technology adoption efforts. The ideal candidate is analytical, collaborative, and motivated to drive continuous improvement across the organization.

PRIMARY DUTIES

• Analyze and document current business processes across estimating, project operations, production tracking, job costing, and administrative functions.
• Identify process inefficiencies, bottlenecks, and opportunities for operational improvement.
• Develop and recommend standardized workflows that improve efficiency, consistency, and data quality.
• Facilitate stakeholder meetings, process reviews, and workshops to gather requirements and build consensus around proposed improvements.
• Support the implementation, adoption, and optimization of business systems including ECMS, HCSS HeavyBid, HeavyJob, and other operational software platforms.
• Collaborate with Operations, Finance, Information Technology, and Business Transformation teams to support process and technology initiatives.
• Create and maintain process maps, standard operating procedures (SOPs), work instructions, and other operational documentation.
• Develop and deliver end-user training programs, reference materials, and system adoption resources.
• Monitor adoption metrics, collect user feedback, and identify opportunities to enhance user engagement and system utilization.
• Assist with data governance initiatives that improve reporting accuracy, data consistency, and business intelligence capabilities.
• Support continuous improvement projects focused on operational scalability, efficiency, and digital transformation.
• Serve as a resource for business process best practices and supported technology platforms.
• Travel periodically to project sites and operating locations to support process assessments, training, and implementation activities.
• Perform other duties as assigned.

REQUIREMENTS

• Bachelor's degree in Business Administration, Construction Management, Operations Management, Information Systems, Industrial Engineering, or a related field; or an equivalent combination of education and experience.
• Experience analyzing business processes and identifying opportunities for operational improvement.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to effectively communicate and collaborate with employees at all levels of the organization.
• Experience facilitating meetings, gathering business requirements, and documenting workflows.
• Proficient with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to travel as needed.

PREFERRED QUALIFICATIONS

• Experience in heavy civil construction, construction materials, manufacturing, logistics, or related industries.
• Experience with process improvement, business transformation, continuous improvement, or change management initiatives.
• Familiarity with ERP systems, estimating software, job costing systems, project management platforms, or field operations software.
• Working knowledge of ECMS, HCSS HeavyBid, HeavyJob, Vista, Viewpoint, Power BI, or similar business applications.
• Experience developing training materials and delivering end-user training.
• Experience with process mapping, workflow design, business architecture and organizational visualization, collaborative whiteboarding, project planning and road mapping and cloud architecture diagramming

Fisher Industries is an Equal Opportunity Employer.

We are a drug-free work environment requiring pre-employment and random drug testing.

If you require an accommodation with applying, please email [email protected] or call the HR Department at (701) 456-9184 to request accommodations. This email is only to request accommodation for the application process and is not an email to inquire about the status of your application.