Bilingual Front Desk Medical Assistant

We are seeking a detail-oriented, bilingual Medical Virtual Assistant to support our client's medical practice. The ideal candidate has prior hands-on experience working with eClinicalWorks (eCW) in a U.S. healthcare setting and excels at managing remote front desk operations, multi-line phone support, appointment scheduling, and insurance verification with accuracy and empathy.

Key Responsibilities:

Front Desk & Phone Operations: Serve as the primary point of contact for incoming and outgoing patient calls in both English and Spanish, resolving inquiries promptly and routing urgent clinical messages to the appropriate care team.

Appointment Scheduling: Manage provider calendars within eClinicalWorks (eCW), including booking new patient consultations, scheduling follow-ups, handling reschedules, and executing confirmation calls to minimize no-shows.

Insurance Verification & Eligibility: Verify active patient insurance coverage, copays, deductibles, and referral requirements prior to scheduled visits, updating demographic and payer records accurately in the EHR.

Patient Intake & Records Management: Collect patient intake forms, upload documentation into eCW, and ensure all patient charts are complete and accurate ahead of appointments.

Administrative & HIPAA Compliance: Maintain strict adherence to HIPAA privacy standards across all digital communications, phone interactions, and EHR documentation.