Housing Supervisor

Description

Housing Supervisor

LOS ANGELES, CA

Description

THERE’S NO PLACE LIKE HOM – LOS ANGELES

Join us as we expand our efforts to end homelessness. As a national leader in housing programs administration, HOM, Inc., is dedicated to building communities where the promise of home is a reality for everyone. We believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. In Arizona we work to end homelessness through centralized housing program administration for our provider partners, guiding new property owners/managers through the financial benefits of housing programs, and advocating among local leaders for increased funding and supportive services. Our team engages in meaningful work that advances our mission. Now, we get the opportunity to expand this mission in Los Angeles as the centralized financial assistance administrator for Los Angeles Homeless Services Authority's Time Limited Subsidy (TLS) programs.

Recognized as one of the Top 100 Companies to Work for in Arizona, HOM is proud to bring its people-first culture to California. We offer opportunities to make a real impact, alongside generous pay, benefits, work/life balance, and ample PTO—just a few of the reasons why there’s no place like HOM.

The Housing Supervisor oversees the daily operations of HOM’s Los Angeles-based centralized financial assistance administration. This role provides direct supervision to housing staff, ensuring the effective delivery of housing services and financial assistance in alignment with contract requirements and organizational standards. The Supervisor is responsible for ensuring program compliance, supporting staff development, and cultivating strong partnerships with community stakeholders to promote client-centered, consistent, and equitable service delivery.

Primary Job Responsibilities

Program Operations and Management

• Oversee daily program activities to ensure the delivery of consistent, accurate, quality, and compliant program operations for the various housing programs.
• Monitor housing staff data entry in Padmission Journey and proper maintenance of files.
• Ensure completion of annual re-examinations in accordance with rules and regulations.
• Maintain up-to-date knowledge on funding contract terms, including performance metrics, documentation standards, and audit preparedness.
• Conduct routine quality assurance reviews of client files, financial assistance documentation, and service records to ensure data integrity and regulatory compliance.
• Monitor data entry in Padmission Journey and verify that files are maintained in accordance with program protocols and funder requirements.
• Coordinate with the Training and Development Supervisor in development of program training content to ensure compliance with contractual training requirements.
• Ensure customer service standards are met; resolve elevated concerns as necessary.
• Generate, evaluate, and analyze reports from Padmission Journey and other systems to monitor program performance, guide decision-making, and identify staff training needs.
• Represent HOM at relevant community meetings, funder trainings, or coordination calls as needed.
• Serve as a point of contact for escalating client or partner concerns and ensure resolution in a timely, professional manner.
• Remain current on industry trends and housing program regulation changes.
• Provide support and assist with coverage as needed to maintain exceptional customer service.

Promote a culture of customer service and equity across all program interactions.

Leadership and Supervision

• Model, encourage, and reinforce company culture and values.
• Assist with recruiting, hiring, and termination of housing programs department staff.
• Engage, train, and develop employees using traditional and innovative team-building techniques.
• Ensure success through regularly held employee-driven one-to-one meetings.
• Assist with professional development by guiding team members in obtaining professional certifications, staying informed and current on industry trends, changes in program rules and regulations, and other pertinent approaches to professional development.
• Provide ongoing praise and constructive feedback as appropriate.
• Encourage team members to evaluate and make suggestions for program, process, or implementation improvements.
• Engage in company vision and support objectives and key results (OKRs).
• Provide training, mentorship, and performance evaluations for housing roles.
• Foster a culture of accountability and transparency within the organization.
• Collaborate with executives and senior leadership to support housing programs related decision making across all departments.
• Promote communication and cooperation across departments to ensure processes align with organizational objectives.
• Disseminate information to teams in support of leadership vision.

Requirements

Essential Skills

• Demonstrated strength in leadership and management.
• Strong organizational and project management skills with the ability to handle multiple priorities.
• Working knowledge of fundamentals of emotional intelligence and application of emotional intelligence in an organizational environment.
• Demonstrated ability to recognize and manage compassion fatigue in high-demand work environments.
• Proficiency in communicating effectively with leadership, colleagues, and cross-functional teams.
• High-level interpersonal skills and ability to build relationships with various stakeholders.
• Strong sense of ownership and accountability for work processes and outcomes.
• Ability to think strategically and tactically to accomplish goals.
• Strong problem-solving skills with the ability to adapt to unexpected challenges and changing priorities.
• Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.

Other Requirements

• Must pass a background check with no findings that impact the ability to fulfill compliance and role responsibilities.
• This role will have access to sensitive data, including Personally Identifiable Information (PII) and Protected Health Information (PHI), and must adhere to HOM Security and Privacy Policies.
• Team Member may use or disclose PII or PHI through the course of their financial duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• Must demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
• Willingness to perform other duties as needed or assigned.
• Valid California driver’s license and up-to-date automobile insurance.
• Must be able to travel locally as needed for events, training, and site visits.
• Ability to lift to 30 lbs. on a regular basis.

Education and Training

• An associate or bachelor’s degree preferred.
• Minimum of three (3) years of experience in a supervisory or leadership role.
• Industry certifications or ability to obtain within (1) one year of hire.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work, HOM is committed to providing monthly chair massages, employee wellness program events and challenges, blood drives, and more.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO), including 13 paid National holidays.

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round. Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies.

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at [email protected].