Implementation Specialist

Job Overview:
As an Oncology Implementation Specialist, you’ll guide healthcare organizations through the successful implementation and adoption of CureMD’s healthcare technology solutions, including Electronic Health Records (EHR), Practice Management (PM), and Revenue Cycle Management (RCM), and successfully onboard Oncology medical groups. As the primary point of contact throughout the implementation journey, you’ll partner with clients to plan, coordinate, and execute onboarding activities, optimize workflows, deliver training, and ensure a successful go-live.

This is a full-time position based at CureMD’s New York headquarters in Manhattan’s Financial District, with a hybrid schedule of three days on-site and two days remote per week.

Responsibilities:

• Leads end-to-end oncology-specific implementations for clinical and community oncology practices, aligning system configuration, workflows, and training to oncology practice operations.
• Partners with clients to create and execute on-time implementation plans, balancing time and budget with high customer satisfaction.
• Leads key activities including workflow assessment and optimization, roll-out planning, training plan development, change management road-mapping, Go-Live Support. 
• Laises between internal and client teams to complete data migration, content development, interfaces, enrollment, and billing configuration workflows. 
• Travels nationally to deliver onsite end-user training and go-live support.
• Develops and maintains expertise on all CureMD solutions, with emphasis on oncology functionality.
• Follows established project management SOPs and methodology, ensuring consistency from implementation to implementation. 
• Works closely with Implementation leadership to continuously evaluate and improve the onboarding experience. 

Who You Are:

You're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are. You enjoy building relationships, solving complex challenges, and helping customers successfully adopt technology. You're excited by the prospect of rolling up your sleeves to make a meaningful impact every day. 

• 2+ years of experience implementing and training users on oncology specialty EMR/EHR solutions, including supporting clinical or community oncology practices, with a strong understanding of oncology workflows, terminology, and practice operations.
• Experience with EHR and/or Practice Management (PM) implementations in oncology, multi-specialty, or enterprise ambulatory practices; knowledge of or experience with Revenue Cycle Management (RCM) and clinical experience in an ambulatory or outpatient care setting preferred
• Bachelor’s degree or equivalent professional experience; PMP, CAPM, Lean, or other project management certification preferred.
• Project management experience successfully managing multiple implementations and training schedules simultaneously, including timelines, customer expectations, and deliverables, with exceptional attention to detail, organization, and time management.
• Experience developing and delivering organized, sequential training programs, with the ability to quickly learn new technologies and confidently train and support end users.
• Excellent written, verbal, and presentation skills.
• Strong customer service experience, ideally within the healthcare technology industry. 
• Strong technical troubleshooting and problem-solving abilities. 
• Ability to collaborate effectively with cross-functional internal teams and external customers. 
• Willingness to travel up to 40% and work flexible hours, including evenings and weekends during go-live, as business needs require.

Compensation & Benefits:

• $80,000–$90,000 annually, commensurate with experience, skills, and qualifications. 
• Comprehensive medical, dental, and vision insurance beginning on your first day of employment; FSA and HSA options. 
• Company-paid short-term disability, long-term disability, and group life insurance. 
• 401(k) retirement plan with a 100% employer match up to 4%. 
• Generous PTO, paid holidays, hybrid work schedule, and Grubhub meal benefits.
• Career growth and advancement within a rapidly evolving, AI-driven healthcare technology company.