Documentation & Training Officer

We currently have a Documentation & Training Officer vacancy for a fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Develop, write, and maintain user manuals and technical documentation for information systems (IS);

• Design and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly;
• Create and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control;
• Design, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments;
• Translate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences;
• Develop screen recordings and video tutorials to demonstrate software features, workflows, and procedures;
• Edit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement;
• Design, develop, and maintain interactive e-learning modules and digital learning resources;
• Collaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials;
• Establish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials;
• Manage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance;
• Plan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements.