Technology Service Lead

Job Description:

Job Title: Technology Service Lead

Corporate Title:  Vice President

Location:  Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

You will be able to demonstrate your experience in Performance Engineering or Capacity Planning

and have strong Performance Testing/Engineering or Site Reliability Engineering experience including stakeholder management, Training Strategy and Communication planning.  you will have the ability to identify opportunities for process improvement and generate solutions.  Develop and implement training strategies to support the adoption of new technologies and processes.

Conduct business analysis and engagement to gather requirements and identify opportunities for improvement.

Deliver compelling presentations to leadership and executives, effectively communicating the value proposition of proposed changes. Experience creating executive presentations. With a deep understanding of Software Development Lifecycle inclusive of Plan Build, Test, Deploy.

Managing and maintaining testing-related documentation, including test plans and project plans

Experience coordinating tracking problems and communicating solutions.

Able to provide guidance to mid-level and junior-level resources, assist Leads and Managers, executive level presence and able to contribute to innovative ideas.

Responsibilities:

• Creates and optimizes test processes including defect management and reporting
• Creates and optimizes test automation frameworks and use of test automation tools
• Leads test planning for complex features that span across the platform or multiple teams
• Creates a test automation strategy across the application stack (UI, API, and Backend)
• Ensures alignment and sign off for test cases from business and other stakeholders
• Manages test execution and resolves, communicates or escalates any issues that may result in test plan variance
• Designs test data and ensure data compliance requirements are met on all levels of test environments

What we are looking for:

• Performance Tuning of the Systems (OLTP/Batch/Middleware)
• Application System Design understanding
• Architecture Analysis
• Understanding of Big Data technologies like Hadoop.
• Capacity Planning (Good to have)
• LoadRunner/JMeter Scripting and Execution knowledge.
• Splunk, Dynatrace – Analysis and Dashboard Design
• Working experience in Agile methodology and Jira tool.
• Should have excellent analytical and problem-solving skills
• Stakeholder Management skills
• Good documentation skills
• Ability to understand multi-Tier architecture, Network Firewalls, Load-balancers etc

Skills that will help:

• Financial domain knowledge – Wholesale Corporate Banking.
• S/W Development knowledge / .net/Java/Python etc
• SRE Understanding and implementation knowledge.
• SAFE Agile

Benefits of working at Bank of America:

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.