- Location
- Pasig, Metro Manila
- Type
- Full-time
- Seniority
- Manager
- Education
- Master
- Source
- RecruiterFlow
Description
We are looking for a Client Relationship Manager to own and grow a portfolio of key accounts. This role is responsible for ensuring strong client relationships, high-quality delivery, and identifying opportunities for account expansion.
You will act as the bridge between clients and internal teams, working closely with Department Heads across Software, Art, and IBS to ensure alignment, delivery excellence, and long-term client success.
This role is both client-facing and strategic, with a strong focus on retention, growth, and overall account health.
You will act as the bridge between clients and internal teams, working closely with Department Heads across Software, Art, and IBS to ensure alignment, delivery excellence, and long-term client success.
This role is both client-facing and strategic, with a strong focus on retention, growth, and overall account health.
Key Responsibilities
- Client Ownership & Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain strong, long-term client relationships
Lead regular check-ins, governance calls, and business reviews - Delivery Oversight & Coordination
Work closely with Department Heads and Project Managers to ensure smooth delivery
Monitor project health, timelines, and client satisfaction
Ensure alignment between client expectations and internal execution - Client Advocacy & Strategy
Understand client goals, priorities, and challenges
Represent client needs internally and ensure proactive support
Develop account strategies to improve retention and satisfaction - Revenue Growth & Account Expansion
Identify upsell and cross-sell opportunities within existing accounts
Partner with Sales and Delivery teams to grow account value
Support renewals and contract extensions proactively - Risk Management & Escalations
Identify risks early, including delivery, relationship, or commercial risks
Manage escalations with professionalism and urgency
Drive resolution while maintaining client trust - Reporting & Account Health
Track and report on account performance, satisfaction, and growth
Maintain visibility on revenue, utilization, and opportunities within accounts
Provide regular updates to leadership on key accounts
Requirements:
- Strong client relationship management, able to build trust and handle senior stakeholders
- Excellent communication, clear, proactive, and confident in client-facing situations
- Proven experience in account management with a focus on retention and growth
- Strong coordination and delivery oversight across multiple teams
- High ownership, able to manage issues, escalations, and drive resolutions independently
Skills
Risk Management
