Public Communication Specialist II - Colorado Springs Airport

Public Communication Specialist II - Colorado Springs Airport

Pre-Employment Requirements: The selected candidate must pass (or have already passed) a fingerprint-based criminal history records check as required by the Transportation Security Administration.

As a Public Communication Specialist II, you will:

• Manage social media platforms: Oversee daily content publishing, engagement, and community management across Facebook, Instagram, X, LinkedIn, and other relevant platforms, maintaining a consistent brand voice and accurate, timely information.
• Develop social strategy and content calendars: Create and execute a coordinated calendar aligned with Airport priorities, marketing campaigns, air service needs, seasonal travel, events, and community partnerships.
• Create original multimedia content: Plan, capture, edit, and publish photography, short-form videos, reels, interviews, and other digital content highlighting Airport staff, passengers, services, events, air service, and milestones.
• Develop podcasts and interview content: Coordinate topics, guests, scripts, recording, editing, and promotion for Airport podcasts and other audio or video storytelling opportunities.
• Identify and apply relevant trends: Monitor social media trends, platform changes, emerging formats, and audience behavior; recommend approaches that fit the Airport’s brand and communications goals.
• Oversee website content: Maintain and improve Airport web content, ensuring information is accurate, accessible, timely, and consistent with current services, campaigns, and traveler needs.
• Measure and improve performance: Analyze social media, content, and website metrics; prepare reports with actionable recommendations to strengthen engagement, reach, and campaign effectiveness.
• Build connections through storytelling: Interview internal and external stakeholders to develop compelling stories that showcase COS and its role in the region.
• Write for multiple channels: Develop feature articles, Q&As, blogs, newsletters, press releases, talking points, scripts, and web content tailored to each audience and purpose.
• Monitor online conversations: Respond to comments and inquiries, identify emerging concerns, and coordinate responses to support traveler confidence and the Airport’s reputation.
• Support marketing and advertising: Develop content and coordinate messaging for organic and paid campaigns, media placements, sponsorships, and partner promotions.
• Support events and media opportunities: Plan and execute communications for Airport and community events, milestone announcements, and media activities, including on-site content capture and timely coverage.
• Maintain brand and asset standards: Apply approved branding, coordinate content reviews and approvals, and maintain an organized digital archive of photography, video, audio, and other communications assets.
• Serve as a Public Information Officer (PIO): Support media relations and emergency communications through a rotating on-call schedule and as needed, including timely coordination of public information during operational disruptions.
• Perform other duties as assigned.

We are looking for candidates who demonstrate:
Knowledge of:

• Modern office technology, especially Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams)
• Adobe Creative Suite, including Photoshop, Illustrator, InDesign, and Premiere Pro
• Video editing tools (e.g., Final Cut Pro, Adobe Premiere) and photo retouching
• Public relations best practices, crisis communications, and community engagement strategies
• Current social media trends, platform algorithms, and audience engagement techniques

Ability to:

• Provide excellent organizational and customer service skills
• Use social, video and creative design tools such as Canva, Adobe Suite, Final Cut, etc.
• Analyze problems, identify alternative solutions, and make recommendations
• Establish and maintain effective working relationships
• Communicate clearly and concisely, orally, and in writing to various levels of stakeholders 
• Prioritize, organize, and manage multiple projects from a variety of different departments

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study. 
• Three years of full-time, professional experience in communications, digital content creation, storytelling, public engagement., or a related field.

• Two or more years managing multi-platform social media accounts for an organization, public agency, or business.
• Demonstrated proficiency in storytelling across various formats, including video, photography, social media, and written content.
• Experience using social media management tools such as Hootsuite or Sprout Social.
• Familiarity with email marketing platforms and scheduling tools.
• Experience working with or within public-sector environments, media, or creative agencies.

Please contact Katie McLaughlin at [email protected] for any questions about this position.