Full- Time Outlet ShopGoodwill Product Specialist - W Washington St.

Position Status: Full-Time
Hourly Rate: $16/hr.
Location/Address: 6650 W. Washington St., Indianapolis, IN 46241

Job Summary

The Outlet Shopgoodwill Product Specialist identifies, selects, and forwards high-value items to our eCommerce facility to support the growth of Goodwill’s online sales and assists the outlet leaders in reaching the operational goals of the site by functioning in various capacities within the outlet location when needed.  Additional other duties may include:  cashiering, running and rotating the bins, moving furniture, sorting recyclables, accepting donations, and providing a high level of customer service.  The environment is production- and safety-focused.  All positions have daily quotas to reach.

Hours of Operation:  7 a.m. to 7:30 p.m. Monday through Saturday and 11 a.m. to 7:30 p.m. Sunday

Example Duties and Activities

Product Specialist Role:

• Searches blue bins to identify high-quality merchandise.  Processes items selected out of bins for eCommerce. 
• Sets up glass case displays and creates arrangements to promote sales.
• Stamps, marks, or tags price on merchandise for glass case.
• Records all items selected for glass case and eCommerce on the inventory control log.
• Answers customers' questions concerning location, price, and use of the merchandise.
• Manages the key to enter and exit Shopgoodwill Cage.
• Maintains clean and orderly work area; cleans the area, restrooms, and sale floor, including mopping, as needed.  Clean shelves, counters, or tables.

Other Duties:

• Assists with the rotation of commodity bins on the sales floor.
• Exhibits a willingness to cross-train in various outlet functions.
• In absence of the Donation Attendant, accepts donations from customers and maintains a clean and clear donation door while educating customers on current Goodwill promotions, including the rewards program.
• As needed, rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.
• Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager.
• Safely moves properly priced and tagged furniture to the sales floor and arranges it in an orderly manner.
• Assists with customer furniture carry-out requests.
• Meets all designated daily production/quality quotas and updates production sheets.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.
• Retail Sales - Works either online or in a physical store offering goods and services to customers.  Is comfortable in a variety of retail roles including merchandising, selling, cashiering, inventorying, and stocking.
• Industry Expertise - Knows the value of antique and designer products including jewelry, artwork, furniture, dishes, etc.  Possesses a refined eye for identifying products that are collectibles.  Understands and stays current on marketplace trends.  Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.
• Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and navigation of the internet.  Strong electronics general knowledge.
• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets. Adept at effectively prioritizing multiple priorities and is driven to continually improve the results.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift up to 50 pounds. Can manage frequent exposure to moderate noise and temperature variations.
• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
• Warehouse Environment – Is able to work in a warehouse/outlet environment that may not be fully climate-controlled, with regular exposure to seasonal temperature fluctuations, including heat, cold, and humidity.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match

Mission and Values: click here

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer

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