Trainer

Description

About the Role

The Dog Trainer plays a key role in supporting dogs and their owners by providing high-quality training programs rooted in safety, positive reinforcement, and behavioral understanding. This role ensures every dog receives consistent, compassionate, and structured guidance while delivering exceptional customer service to clients.

Key Responsibilities

• Training & Behavior
• Conduct group classes, private lessons, and behavior consultations using approved training methods.
• Develop individualized training plans based on dog behavior, age, temperament, and owner goals.
• Observe dog body language and intervene appropriately to prevent escalations.
• Document training progress and maintain accurate behavioral notes in company software.
• Provide training support and guidance to internal teams (Handlers, Pack Leaders, Concierge, etc.).

Client Education

• Meet with clients to discuss training needs, develop goals, and set expectations.
• Clearly communicate training techniques, at-home exercises, and follow-up instructions.
• Build strong, trust-based relationships with clients by delivering consistent results and clear communication.
• Build clientele 

Dog Handling & Safety

• Ensure all training sessions follow safety protocols, leash handling standards, and facility guidelines.
• Use approved equipment only (harnesses, leashes, long-lines—no banned or aversive tools).
• Maintain safe distances and appropriate grouping of dogs during sessions.

Facility Support

• Assist with dog assessments for daycare eligibility when needed.
• Support enrichment programs, structured walks, and behavior-based playgroups.
• Maintain cleanliness of training areas and ensure equipment is properly cared for.

Collaboration

• Partner with management to evolve training programs and improve curriculum.
• Provide internal team workshops or mini-trainings on dog behavior, enrichment, and handling techniques.
• Communicate effectively with all departments to ensure consistency in training methods used across the facility.

Requirements

Experience & Education

• 1–2 years of professional dog training experience required; daycare setting experience preferred.
• Certification from an accredited program (CPDT-KA, KPA-CTP, CTC, or equivalent) strongly preferred.
• Experience managing multi-dog environments or behavior modification cases a plus.

Skills & Abilities

• Strong understanding of dog behavior, learning theory, and positive reinforcement methods.
• Excellent communication and customer service skills.
• Ability to coach clients with clarity and patience.
• Ability to safely lift up to 50 lbs, be on your feet for extended periods, and handle dogs of all sizes.
• Comfortable working in high-energy environments.

Schedule & Availability

• Weekends and evenings may be required depending on class schedules.
• Flexibility required for client appointments and facility needs.