Application Systems Specialist I

Under general supervision of the Application Systems Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation and support of low to medium complexity, low to medium risk, Commercial Off-The-Shelf (COTS) application systems. Works with Business Analyst and Project Managers in a support function for projects with medium complexity. This job class is treated as FLSA Exempt. This is a driving position.

Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.1. Application Selection and Implementation:

• Requirements Gathering: Utilizes established IT methods to conduct requirement assessments and develop application related documentation
• Architecture, Design and Configuration: Reviews the functional, technical, and software architecture of system solutions and makes recommendations based on architectures that are extensible and proven to be reliable in the industry. Works with vendors to develops system design and configuration specifications to meet functional requirements.
• Product Research: Conducts product analysis and product selection to ensure application purchases meet the long-range needs of the Community. Ensures selected applications are compatible with the SRPMIC computing environment and that applications meet user requirements.
• Testing: Develops test cases along with traceability matrices to ensure that all system, technical and functional requirements have been tested.
• Implementation and Release: Works with Application Manager and Project Managers in developing implementation communication plan and production change plans to ensure smooth product delivery.
• Documentation: Ensure application configuration settings are documented and the reason for configuration selections. 
• Project to Sustaining Transition: Develops plans, procedures, and documentation to transition applications from project to sustaining mode smoothly and without disruption to the application users.

 2. Application Support:

• Client Management: Maintains customer and client relationships in a professional and respectful manner.
• Vendor Management: Maintains vendor relationships in a professional manner. 
• Incident Management: Monitors production system incidents and ensures issues are resolved in accordance with established service level agreements.
• Service Request Management: Manages ticketing system to ensure service requests are completed based on the agreed upon service level agreement. 
• Application Currency: Upgrades solutions to ensure that the production version of the supported system meets the department currency policies, procedures and controls.
• Documentation: Ensure application configuration settings that are updated during troubleshooting and upgrades are documented.
• Change Management: Ensures all production changes are made in accordance with the department change control policies, procedures and controls.
• Troubleshooting and Root Cause Analysis: Works in a team environment to decompose and analyze incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence. Escalates to level II or Senior Application Analyst as needed. 

3. Project Management:

• Operational Project Management: Serves as the Project Manager on operational projects. Responsibilities include, but are not limited to, developing and maintaining basic project schedules for small projects, communicating project status to manager, and supporting project team members.
• Project Role Fulfillment: Fulfills Design/Configuration, Testing, Release, and User Education roles on projects managed by the Project Management Office (PMO).

4. Miscellaneous: Performs other job related duties as assigned by the Application Systems Manager, Assistant IT Director (Application Systems) or IT Director.

Knowledge, Abilities, Skills and Other Characteristics:

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Knowledge of Software Change and Configuration Management.
• Knowledge of various project management and software methodologies
• Knowledge of project management including scoping, design, implementation planning and documentation.
• Knowledge of performing user needs assessment and evaluation of Commercial Off-The-Shelf (COTS) application systems to meet user expectations.
• Knowledge of the latest versions of Windows Server.
• Knowledge of the latest versions of SQL Server.
• Knowledge of Windows 10.
• Knowledge of the latest versions of Microsoft Reporting Services.
• Knowledge of Microsoft SharePoint.
• Knowledge of Process Management and adherence to organizational management.
• Skill resolving application problems.
• Skill communicating effectively both verbally and in writing with all levels of the organization.
• Skill gathering, documenting and managing requirements.
• Ability to accurately diagnose application related problems and take appropriate, timely and accurate corrective action.
• Ability to interact with computer users at all levels including either one-to-one or classroom environment.
• Ability to work independently as well as with a team.
• Ability to seek job knowledge through own initiative.

Education: A Bachelor’s Degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering or related discipline.
Experience: Three (3) years’ experience providing technical leadership in the third party off the shelf software selection, implementation and support.

• Three (3) years demonstrated expertise performing Application Support required.

• One (1) year of demonstrated expertise performing the following tasks:

• Application Selection and Implementation required
• Software support and Configuration Management required
• Project Management experience preferred

Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Must possess and maintain a valid Arizona Driver’s License 

• May be required to work beyond normal work hours including nights, weekends and holidays.
• May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X. “Investigation of Persons Working With Children” and completion of a background check every five (5) years.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

 

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 

The IHS/BIA Form-4432 is not accepted. 

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.