INFORMATION TECHNOLOGY MANAGER I

Exam Number

E2565B

TYPE OF RECRUITMENT

We welcome applications from County employees within current Los Angeles County Registrar-Recorder/County Clerk (RR/CC) department.

FILING DATES

We will be accepting online applications from Thursday, 10/01/2026, at 8:00 a.m. (PT) until the needs of the department are met and is subject to closure without prior notice.

Current employees in unclassified service who meet the following criteria also qualify to participate in this exam: 

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. 

OR 

Full-time employees in unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing or at the time of filing the application. 

Out of class and Withholds: No out of class or withholds will be allowed for this examination. Applicants must fully meet the required experience by the last day of filing.

POSITION DESCRIPTION:

Positions allocated to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher-level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review.

Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results.

• Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff.
• Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination.
• Develops and directs the implementation of operational plans to support the County's/department's business goals.
• Works with department/ business managers to evaluate current and anticipated Information Technology requirements.
• Develops and negotiates service level agreements and manages to ensure their attainment.
• Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems.
• Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications.
• Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection.
• Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff.
• Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects.
• Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions.
• Coordinates problem solving, conflict resolution, escalations, restart and recovery.
• Meets and consults with customers and vendors regarding service delivery needs.
• Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development.
• Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments.
• Promotes efficiency, cost effective use of advanced technologies and manages migration to next-generation technologies.
• Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations.
• Manages and/or participates in department disaster recovery planning and systems security administration.
• Coordinates the development, implementation and administration of technical training programs for business users.

Option 1: Graduation from an accredited college with a bachelor's degree* in Computer Science, Information Systems, or a closely related field, AND four (4) years of progressively responsible**, full-time*** experience in a centralized Information Technology organization**** performing information systems analysis and design, application development, network administration or operating systems analysis, in which one (1) year must have been in a supervisory capacity*****. 

Option 2: One (1) year of experience as a Los Angeles County class of Information Technology Supervisor, Principal Information Systems Analyst, Principal Application Developer, Principal Operating Systems Analyst, or Principal Network Systems Administrator. 

Option 3: Six (6) years of progressively responsible**, full-time*** experience in a centralized Information Technology organization**** in which at least two (2) years functioning in a supervisory capacity*****. 
 
PHYSICAL CLASS: 

2 – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. 

License:
 A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Special Requirement Information:

*To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to [email protected] within end of filling. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf 

**Progressively responsible experience is defined as: tasks, job duties, or roles that demonstrate growth and/or advancement in complexity, difficulty, or level of responsibility.
 
***Full-time experience is evaluated based on a verifiable 40-hour workweek. 

****Centralized Information Technology organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or, at the Sheriff's Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationships to the IT requirements and initiatives of the department or major organizational unit.

*****Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management.

EXAMINATION CONTENT

Part I: 

TRAINING & EXPERIENCE (T&E) EVALUATION:

This assessment type will evaluate the training, education and experience you list on a questionnaire and assign a score based on a standardized scoring system. This part of the assessment is worth 50% of your total score. Additional points will be awarded to qualified applicants who demonstrate any of the Desirable Qualifications in their response to the Supplemental Questionnaire.

Applicants must receive a passing score of 70% or higher on Part I to proceed to Part II.

Part II: 

APPRAISAL OF PROMOTABILITY (AP):

This assessment type is called an Appraisal of Promotability, and it involves your management evaluating your readiness for this position. This part of the assessment is worth 50% of your total score.

Applicants must receive a passing score of 70% or higher on each weighted part to be added to the list.

ELIGIBILITY AND VACANCY INFORMATION:
Applicants who passed the assessment are placed on the eligible list for a period of six (6) months. We will use this list to fill vacancies within the RR/CC as they occur. Appointees may be required to work any shift, including evenings, weekends, and holidays.

 
APPLICATION AND FILLING INFORMATION: 

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, position/payroll title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the requirements or class specifications as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in incomplete application and may lead to disqualification.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

 

SOCIAL SECURITY NUMBER: 
Federal law requires that all employed people have a Social Security Number, so include yours when applying.
 
NO SHARING OF USER ID AND PASSWORD: 
All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
 
COMPUTER & INTERNET ACCESS AT PUBLIC LIBRARIES:
 For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

If you need assistance or have questions, please contact us using the following information:

DEPARTMENT CONTACT NAME: Britney Haggood

DEPARTMENT CONTACT PHONE: (562) 462-2314
DEPARTMENT CONTACT EMAIL: [email protected]

CALIFORNIA RELAY SERVICES PHONE: 800-735-2922

TELETYPE PHONE: (800) 897-4099
Alternate TTY Phone: (800) 897-0077