Information Technology Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Information Technology Manager

Job Profile Title

Information Technology Manager

Job Description Summary

Reporting to the Associate AD/Director of Financial and IT Operations, this position serves as Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met. This position will plan and lead DRIA hardware lifecycle and long-term IT / AV infrastructure strategy and development. They will also partner with the University's central IT organization (ISC) in addressing the division's technology and AV needs, maintaining awareness of and participating in campus IT governance and advisory groups. Responsibilities include planning and providing a secure and robust desktop/mobile environment in alignment with University policies and standards, supporting capital projects and events in DRIA facilities, and supporting specialized technology applications and related AV systems. Other key tasks include providing day-to-day technical support to DRIA coaches and staff directly; regular communications within the division regarding IT and AV services and expectations; developing and maintaining DRIA IT policies, processes, and best practices; managing vendor relationships; and keeping up to date on ISC's current resources and innovations. Duties may be required outside of business hours to respond to priority issues and events.

Job Description

Job Responsibilities

• Provide day-to-day technical support to DRIA coaches and staff directly.
• Supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met.
• Maintain and manage production hardware and software for the DRIA hardware life-cycle. 
• Lead DRIA's partnership with the University's central IT organization (ISC) in addressing the division's technology needs.
• Engage the end user population and build partnerships with key stakeholders in order to understand IT / AV needs and inform strategic planning. Issue regular communications within the Division regarding IT and AV services and expectations; develop and maintain DRIA IT policies, processes, and best practices; manage vendor relationships; and keep up to date on ISC's current resources and innovations.
• Create and maintain IT / AV documentation for all athletic facilities, including SOPs and system manuals.  This includes preventative maintenance for venue AV and game operations systems in DRIA facilities prior to the beginning of each season. Provide support for IT / AV investment in capital projects.
• Oversee long-term IT / AV infrastructure strategy and development in DRIA facilities including troubleshooting, repairs, and long-term planning for DRIA's connection to the University's fiber network / infrastructure.
• Provide onsite IT / AV support for men's and women's basketball games, football games, The Penn Relays, and select external events; on-call for all other events / venues.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Demonstrated customer-focus and excellent interpersonal skills with the ability to address and prioritize customer needs within a busy and complex environment.
• Previous experience managing technical staff and multiple projects at once. Relevant experience with Microsoft Windows10, macOS, O365 as well as familiarity with Dell, Apple, and Android products is necessary.
• Experience with Microsoft Teams and VMWare Workspace One preferred.
• Excellent written and verbal communication skills required.
• Experience in athletics or higher education preferred.
• Ability to work evenings and weekends as required.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Recreation & Intercollegiate Athletics

Pay Range

$84,961.00 - $97,600.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay