Housekeeping Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macao ID due to work permit restrictions.

About the role:
The Housekeeping Coordinator is responsible for managing housekeeping operations and ensuring guest satisfaction through effective communication and coordination. This role involves handling guest inquiries and requests related to housekeeping services.

What you will do:

• Answer telephones and communicate with guests and employees alike.
• Properly use the telephone call log to record and relay all requests and information handled through the desk, including all message taking.
• Follow up and ensure that all guest requests are delivered to the room within standard time for the Four Seasons.
• Utilize the computer system as it relates to Housekeeping.
• Follow up on all queue rooms, room status checks and other information required by Front Office.

What you bring:

• Conversational and reading skills of the English and Cantonese or Mandarin languages related with their jobs.
• A minimum of a high school or equivalent education.
• Knowledge of basic computer skills (e.g. MS Word, Excel), Opera System and MICROS.
• Good administrative skills.  
    

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly
• Work on shift