Sr. Care Advisor - Remote

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

Job Summary:

CareLinx is looking for an Senior Care Advisor to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Care Advisor team is focused on providing support and guidance to members and families throughout the caregiver search, hire and retention process. This includes answering benefit specific questions, developing rapport and building confidence in the services that CareLinx can provide, creating caregiver matches based on individual preferences, and providing exceptional communication before and after the caregiver hire is complete. This is a team of dedicated experts who will guide members through the in-home care experience.  As a senior on the Care Advisor team you will be expected to excel at the primary duties of the advisor position in addition to making meaningful cultural, programmatic and process improvement contributions.

As a Senior Care Advisor, you are the expert for members, families and your teammates about all things CareLinx-related.  You will be a role model and high level resource for your team. You need to love interacting with people and be committed to providing stellar customer service to both internal and external customers. You should also be a team player and be willing to learn. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

Essential Job Functions:

• Responsible for guiding members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Stay up to date on industry trends and be willing to learn about new business development opportunities
• Always presents as a positive CareLinx representative to both clients, and colleagues
• Proactively takes ownership of administrative and/or high level tasks as needed
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process
• Ability to deescalate unhappy members and provide a positive experience
• Presents process improvement suggestions in a collaborative and thoughtful manner
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects
• Promotes a positive team culture and is an active resource to teammates
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Specific Skills/ Attributes

• Effective time management skills
• Experience working with Microsoft Office Suite
• Self-motivated and goal/ metrics driven
• Can problem solve independently and assist with escalations as needed
• Superior organization and multitasking capabilities
• Comfortable working in a remote environment with a high degree of autonomy
• Professional, confident, outgoing demeanor
• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to maintain strict confidentiality, and exercise good judgment
• Possess leadership skills to support the team and provide valuable input
• Willingness to go the “extra mile”

Qualifications:

• High school diploma or equivalent is required
• Some college-level coursework is preferred
• Minimum of six months experience as a successful Care Advisor or Enrollment Specialist
• Previous healthcare experience, preferred
• Prolonged periods of sitting at a desk and working on a computer

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.