Associate, Quality Engineering Shared Services

As an Associate - QE Shared Services, you will be responsible for ensuring the availability, stability, reliability, and operational readiness of shared test environments supporting multiple application platforms and delivery teams. The role focuses on proactive monitoring, environment lifecycle management, automation, process optimization, and adherence to ITIL-based operational standards to accelerate quality service delivery.

You will work closely with development, quality engineering, infrastructure, cloud, and operations teams to maintain healthy test ecosystems, minimize environment downtime, and improve testing efficiency through automation, analytics, and continuous improvement initiatives.

Role Responsibilities

• Ensure high availability and operational readiness of shared test environments across multiple platforms and applications.
• Monitor environment health, performance, capacity, and utilization through proactive monitoring tools and dashboards.
• Manage environment provisioning, refreshes, configuration updates, and maintenance activities while minimizing disruption to testing teams.
• Develop, enhance, and maintain automated sanity and health-check suites to validate environment readiness and application stability.
• Manage and support environment management tools, monitoring utilities, dashboards, and automation frameworks.
• Investigate, troubleshoot, and resolve environment-related issues, coordinating with infrastructure, cloud, network, database, security, and application support teams.
• Perform root cause analysis for environment outages and recurring issues, driving corrective and preventive actions.
• Implement process improvements to enhance environment stability, reliability, and operational efficiency.
• Ensure adherence to ITIL best practices for Incident Management, Problem Management, Change Management, Release Management, and Service Operations.
• Maintain environment documentation, standard operating procedures, runbooks, and knowledge repositories.
• Work independently on simple to moderately complex environment management initiatives and operational projects.

Role Requirements

• B.E. / B.Tech. / MCA in Computer Science, Information Technology, Engineering, or a related discipline.
• 3+ years of experience in Test Environment Management, Production Support, Application Support, DevOps, SRE, Infrastructure Operations, or Quality Engineering.
• Strong analytical and problem-solving skills with demonstrated ability to troubleshoot complex technology issues.
• Experience supporting enterprise-level test or non-production environments.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Technical Skills & Expertise

Environment Management
• Experience managing and supporting multiple QA, UAT, SIT, Pre-Production, and Shared Test Environments.
• Knowledge of environment provisioning, environment refresh strategies, and release coordination.
• Familiarity with application dependency mapping and environment readiness validation.
Monitoring & Automation
• Experience with proactive monitoring tools and alerting frameworks.
• Hands-on experience developing and maintaining automated sanity checks, health validation scripts, and environment monitoring utilities.
• Knowledge of scripting and automation using Shell Script, Python, PowerShell, or similar technologies.
• Experience creating operational dashboards and reporting solutions.
Cloud & Infrastructure
• Hands-on experience with AWS Services including EC2, S3, IAM, CloudWatch, Auto Scaling, Load Balancers, and other core cloud services.
• Understanding of cloud-based application hosting and infrastructure management.
• Familiarity with container-based environments and orchestration platforms is desirable.
UNIX/Linux Administration
• Experience with log analysis, process management, file systems, service monitoring, and performance troubleshooting.
• Ability to analyse system-level issues and coordinate resolution across teams.
ITIL & Service Operations
• Understanding of ITIL processes including:
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • Service Request Management
• Experience managing operational activities within defined SLAs and service delivery frameworks.

Database & Middleware
• Working knowledge of relational databases and SQL.
• Ability to perform data validations, troubleshoot data-related issues, and support environment refresh activities.
• Basic understanding of middleware and application integration components.

Collaboration & Tools
• Experience with Jira, ServiceNow, Confluence, and related operational platforms.
• Strong documentation and communication skills.
• Experience working in Agile and distributed delivery models.

Preferred Qualifications
• Experience in Shared Services or Centralized Test Environment Management teams.
• Exposure to DevOps, Site Reliability Engineering (SRE), or Platform Operations practices.
• AWS Cloud Certifications and ITIL

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

07-29-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.