- Location
- Hsinchu City, Taiwan
- Type
- Full-time
- Education
- Master
- Source
- Workday
Description
- Independent process and support of national projects and customer orders
- Generate service-required documents, such as quotations, service orders, confirmations, and daily reports
- Provide Service supports, including parts ordering, invoice and payment tracking, service job dispatching, and RMA parts returns
- Providing troubleshooting assistance for customer orders, account status and relevant problems
- Collaborate with global and cross-functional teams.
- Respond to customer inquiries via email, text messages, and phone calls.
- fulfill necessary administrative work including filing reports or presenting service team with necessary documents
- Take proactive action to resolve outstanding issues
Education
- Bachelor or Master degrees
Experience
- With sales administration/operation/ order fulfilment process experience
Other skills
- Good written and spoken English skills
- Knowledge/skills: Customer Service, Data Management & Reporting
- Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
- Good communication skills cross functions and regions
- Knowledge on SAP and logistics; semiconductor experience
Your ZEISS Recruiting Team
