Security Officer Patrol Customer Care

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate

Job Description

As a Security Officer Patrol Customer Care in Austin, TX, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join Allied Universal as an Unarmed Patrol Officer at a dynamic financial institution location, where you will conduct routine patrols, monitor assigned areas, and remain a visible presence to help reduce security-related incidents. This role blends customer service and communication with a caring, team-focused culture built on agility, reliability, innovation, and integrity, offering a rewarding opportunity to make a meaningful impact each day.

Position Type: Full Time

Pay Rate: $22.00 / Hour

Job Schedule:

DayTimeMon10:00 PM - 06:00 AMTue10:00 PM - 06:00 AMWed10:00 PM - 06:00 AMThur10:00 PM - 06:00 AMSun10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial services location.
• Respond to incidents, unusual activity, and/or critical situations in a calm, problem-solving manner, documenting observations and communicating with site contacts as needed.
• Conduct regular and random patrols throughout the facility, including lobbies, office areas, entrances, parking areas, and the exterior perimeter, while helping to deter unauthorized access and/or suspicious activity.
• Monitor access points and visitor activity, verify credentials when required by site policy, and report security-related concerns, maintenance issues, and/or policy violations to the appropriate personnel.

Minimum Requirements:

• 2+ years of security-related experience are required.
• Applicants must be 21+ years of age.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Being comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.C15802