ACCOUNT MANAGER, SALES & MARKETING

Description

CAREER OR JOB?

If you want a career, Rent-2-Own is the company for you!

We're a fast growing company and looking for the next ROCKSTAR... could it be you?

What kind of rockstar are we looking for? Someone who:

• Has the drive to grow and succeed within the company
• Has the qualities a leader possess
• Is willing and eager to learn
• Is motivated, honest, and responsible
• Most importantly, is looking to join a FUN team
• Oh... and a valid drivers license is required :)

Here at Rent-2-Own, we don't just SAY we appreciate our employees, we put our money where our mouth is by offering:

• Kick butt monthly bonuses
• Regular pay increases
• Awesome benefits
• Paid time off for your Birthday
• Praise and recognition for all your hard work
• And MUCH more!!!!

FUN FACT: We promote within 99.9% of the time

Are you looking for…

• A FUN FAMILY Atmosphere?
• Work-Life Balance?
• Work that Matters?
• Stability?

Job Qualifications for Account Manager:

• Satisfactory work record and attendance.
• Willingness to work as a “Team Player”.
• Prior Customer Service / Retail experience.
• Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
• Ability to convey a positive and professional image to customers and employees.
• Strong verbal communication, problem solving skills, writing, organizational, computer, internet, and phone skills.
• Willingness to work within the policies, procedures, collections laws, and ethics established by the Company
• Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
• The ability to maintain and organize computer and paper files.
• Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as other company assets such as equipment and vehicles in a safe, responsible and sensible manner.

Job Responsibilities for Account Manager:

- Customer Service

• Understands how the Rental Agreement works and is able to communicate to the customer as it pertains to their account.
• Maintains current knowledge of the account status of all assigned customer.
• Is diligent in the development and training of customers to achieve “on time” payment habits.
• Comfortable creating payment plans for customers to return to “on time” status
• Requests help for customers who may need it.
• Assists the customer with rental order forms and conducting proper order form verifications.
• Communicates with the customer with respect and professionalism in all forms of communication

- Daily Activities

• Consistently makes educated business and customer account decisions.
• Understands and can perform within the established RENT-2-OWN collections system and procedures.
• Delivers and picks-up products to and from the customer's home as needed in a safe and damage free manner.
• Performs preventive maintenance on delivery vehicles to ensure top and safe operating conditions.
• Safely operates the delivery vehicle following all laws, regulations and company procedures.
• Cleans products that have been returned
• Understands and utilizes pest preventative measures.
• Maintains a safe, clean, organized work area.
• Assists in maintaining the sales floor and back room, ensuring that product is safe, clean, and working properly.
• Follows all Company policies and procedures for customer approval standards, completing agreements, receiving monies and helping the Store Manager control inventory.
• Proper delivery & installation of rental merchandise.
• Performs daily functions as outlined by the Account Manager Schedule
• Receives product into the store by following the proper inventory receiving and transfer

Job Qualifications for Sales & Marketing:

• Satisfactory work record and attendance.
• Strong verbal communication, presentation, writing, organizational, computer, internet and phone skills.
• Good communication and problem-solving skills.
• Willingness to work as a “Team Player”.
• Must be dependable, reliable and mature enough to handle all types of monetary transactions.
• Willingness to work within the policies, procedures and ethics established by the company
• Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
• The ability to maintain and organize computer and paper files.

Job Responsibilities for Sales & Marketing:

- Customer Service

• Pursues ongoing product information to understand how the product will benefit the customer.
• Understands rental agreement terms and is able to clearly communicate with the customer.
• Performs thorough on-boarding for customers.
• Creates a positive experience for customers.
• Applies proper down payments and is an advocate for on-time payment habits.
• Assists the customers with rental order forms and conducts proper order form verifications.
• Completes the company’s daily solicitation as a minimum standard.
• Communicates with customers using the customer’s preferred means of communication.

- Sales Floor

• Maintains the sales floor ensuring that product is clean, working properly, priced and accessorized correctly.
• Is able to price individual products as well as combined (packaged) products under the direction of the Store Manager.
• Maintains the customer counter area in a safe, clean, organized condition.
• Cleans and repairs product as needed.
• Ensures that store follows current Store Readiness Appearance guidelines

- Asset Control

• Follows all Company policies and procedures for customer approval standards, recording sales, completing agreements, receiving monies and helping the Store Manager control inventory.
• Maintains confidential customer and store information within company procedures.
• The ability to maintain an accurate cash drawer as well as an accurate end of day bank deposit and documentation.
• Receives product into the store by following the proper inventory receiving and transfer procedures.

Here at Rent 2 Own, we get Nice Folks Nice Stuff, and we are looking to add some Nice Folks to our teams!

We hire GREAT and I have a feeling that might be YOU!