Triage RN

Position Overview

The Triage Nurse at Fourth Street Clinic promotes and restores patient health by collaborating with physicians and a multidisciplinary team in the primary care setting. This role provides both physical and psychological support to patients while managing patient flow through the clinic via triage. Triage Nurses play a critical role in assessing, prioritizing, and coordinating care for patients seeking same-day services, ensuring high-quality care for all.

This is a full-time, 40-hour per week position, with occasional fluctuations in daily hours as needed. Triage Nurses may perform all nursing responsibilities when covering the clinic and are expected to complete additional duties as assigned.

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Principal Responsibilities

Patient Care & Triage

• Quickly and efficiently triage all patients seeking same-day services.

• Organize and manage provider schedules based on medical and behavioral health acuity.

• Maintain sensitivity and cultural competence when working with unsheltered and diverse populations.

• Answer the triage phone during clinic hours to coordinate with hospitals and community partners.

• Develop individualized patient education plans, including learning objectives and teaching methods.

• Evaluate the effectiveness of chronic disease management plans with patients and providers.

• Participate in quality improvement initiatives to improve patient outcomes.

• Ensure accurate and timely documentation of patient care in the electronic health record.

• Report safety concerns to supervisors immediately.

Administrative Duties

• Maintain general office skills, including phone etiquette, computer proficiency, and filing.

• Assist with special projects, including preventative health programs and UDS (Universal Data Set) initiatives (mammograms, FIT testing, Pap clinics).

• Support clinic quality improvement initiatives in collaboration with staff.

• Implement new processes and administrative projects as assigned by the Nursing Director.

• Ensure smooth daily clinic operations and timely resolution of needs.

• Communicate departmental activities, changes in policies or procedures, and other relevant information to staff and committees.

• Complete incident reports as outlined by clinic policy.

Leadership & Teamwork

• Demonstrate interpersonal skills to support teamwork and a positive clinic environment.

• Communicate effectively with staff, providers, volunteers, patients, and community organizations.

• Address minor problems proactively, escalating as appropriate.

• Model honesty, fairness, and consistency in all interactions.

• Support team members, mentor peers, and accept feedback constructively.

• Maintain understanding of clinic policies and procedures to enhance staff productivity and satisfaction.

Licensure & Compliance

• Maintain an active Registered Nurse license in the State of Utah.

• Work within the scope of nursing licensure and seek consultation from providers as needed.

• Facilitate RN visits across all FSC sites as required.