Global CRM Coordinator (Hybrid Role - New York)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role: 

Olaplex is seeking a highly organized and data-driven Global CRM Coordinator to join our eCommerce team. This role is central to our global communication strategy, focusing on the end-to-end execution of email and SMS campaigns that drive customer retention and brand engagement.

We are looking for a "doer"—someone who finds joy in the details, thrives in a fast-paced environment, and is obsessed with flawless execution. You will spend your days in Klaviyo, translating creative concepts into live campaigns that reach millions of customers worldwide.

Key Responsibilities

• End-to-End Campaign Execution: Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo. You will ensure every link, asset, and segment is perfect before hitting "send" 
• Operational Calendar Management: Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments 
• Creative Liaison: Support the briefing process for new campaign ideas. You’ll work closely with the Creative team to ensure assets are "best-in-class," technically sound, and delivered on schedule 
• Strategic Support: Assist the broader CRM team with the deployment of strategic initiatives, including A/B testing, segmentation logic, and the onboarding of new platform features 

Who You Are

• Klaviyo Expert: You are proficient in Klaviyo (or a similar enterprise-level ESP) and are comfortable being in the platform "all day, every day" 
• Detail-Obsessed: You take pride in "flawless" work. You have a natural instinct for QA and can spot a broken link or a formatting error from a mile away 
• Relationship-Builder: You enjoy working cross-functionally and know how to shepherd projects through different departments while keeping everyone aligned and motivated 
• Data-Informed: You have a logical, data-driven mindset and understand how small executional changes can impact global retention and engagement metrics 

About You:  

• 1-3 years of experience in Marketing Operations, CRM, or eCommerce 
• Proficiency in Klaviyo (or similar: Attentive, Braze) is a must 
• Experience with Shopify a plus 
• Exceptional organizational and project management skills 
• Ability to manage multiple deadlines in a high-growth, fast-paced corporate environment 
• A passion for the beauty industry and the Olaplex mission

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards: 

The annual base pay for this position is $70,000 - $78,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX 
• Products: Twenty (20) free products per year, plus a friends and family discount 

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.