Program Coordinator I

Overview

The MBA Program Coordinator I reports to the MBA Associate Director in the Marketing, Strategy, Leadership, and Entrepreneurship (MSLE) Department in the Jon M. Huntsman School of Business. In conjunction with a highly collaborative office staff, the successful candidate will have responsibility for advising students, program marketing and recruiting, development of program improvements, and supervision of student employees.

Responsibilities

Marketing, Recruiting, and Student Headcount Growth

• Advance student headcount growth by continually expanding the program’s reach across the State of Utah and beyond and raise awareness of the benefits of the Utah State MBA Program
• Develop and execute comprehensive marketing and recruitment strategies in collaboration with MBA program leadership to attract high-quality candidates and achieve enrollment targets for Executive and Online MBA programs.
• Plan and coordinate a diverse portfolio of recruitment events including business conferences, industry summits, corporate education fairs, employer site visits, university information sessions, open houses, graduate school fairs, classroom presentations, and other outreach initiatives designed to expand the applicant pipeline.
• Identify, cultivate, and recruit high-potential prospective students through targeted outreach, lead generation, relationship-building, and personalized enrollment counseling for Executive and Online MBA programs.
• Build and maintain strategic relationships with prospective students, alumni, corporate partners, university stakeholders, faculty, and community organizations to strengthen recruitment networks and increase program visibility.
• Direct the development and execution of integrated marketing campaigns and recruitment materials, ensuring consistent messaging across print, digital, email, and promotional channels.
• Partner with marketing teams to align recruitment initiatives with brand promotion efforts, leveraging website content, social media platforms, digital advertising, email marketing, and CRM tools to drive engagement and conversions.
• Monitor, analyze, and report on recruitment and marketing performance metrics, preparing data-driven reports, enrollment forecasts, and recommendations to optimize campaign effectiveness and support strategic decision-making.
• Represent MBA programs as a brand ambassador at professional, corporate, educational, and community events to increase awareness, enhance reputation, and generate qualified applicant leads.

Advising

• Provide comprehensive academic advising and student support to Executive and Online MBA students from diverse professional, educational, and cultural backgrounds, ensuring understanding of program requirements, policies, and academic expectations.
• Guide students in developing individualized plans of study to satisfy degree requirements and achieve educational and career objectives. Interpret and communicate university policies and procedures, evaluate petitions and program modifications, monitor academic progress, and proactively identify and address potential barriers to student success.
• Design, coordinate, and facilitate onboarding programs, orientations, and student engagement events, delivering presentations and academic guidance to support a successful transition into MBA programs and promote student retention.
• Track and support student progression throughout the MBA lifecycle by utilizing CRM systems, student information systems, and analytics tools to monitor engagement, manage program milestones, improve completion rates, and enhance the overall student experience.
• Serve as a liaison and resource for Executive and Online MBA programs, collaborating with the Graduate School, university departments, faculty, staff, and external educational institutions to ensure effective communication, student support, and program compliance.
• Cultivate strong relationships with current students, prospective students, alumni, faculty, and campus partners to foster student success, strengthen program engagement, and support the strategic goals of MBA programs.
• Champion student learning and satisfaction by supporting program leadership, staff, and faculty members, who help students develop new skills, values, and perspectives, and graduate as leaders of distinction in their companies, communities, and families.

Program Development, Program Delivery, and Student Satisfaction

• Collaborate with MBA program leadership and university stakeholders to develop, enhance, and strategically grow Executive and Online MBA programs, ensuring alignment with student needs, industry trends, accreditation standards, and institutional goals.
• Assess student, faculty, and market needs through data analysis and stakeholder feedback, and develop recommendations for curriculum enhancements, program improvements, and new initiatives that strengthen student outcomes and program competitiveness.
• Partner with faculty and administrators to evaluate program effectiveness, identify opportunities for innovation, and support the continuous improvement of MBA curriculum, delivery methods, and student services.
• Facilitate effective communication and collaboration among faculty, administrators, and university support units to ensure the seamless operation of MBA programs and the successful execution of academic, administrative, and programmatic initiatives. Supervise and mentor student employees, overseeing course delivery, event coordination, travel logistics, and program support services.
• Analyze student data and program outcomes to identify trends, assess student needs, and recommend process improvements that enhance advising services, student engagement, retention, and graduation outcomes.
• Promote student satisfaction through positive, responsive communication, effective conflict management, and strong customer relations skills.

Alumni Engagement and Post-Graduate Success

• Support the MBA Associate Director and staff as they work to engage with students after graduation, including caring about and tracking alumni post-graduate success as a core measure of the program’s impact.
• Support the MBA Associate Director and staff as they invite MBA alumni to refer future applicants to the MBA Program and stay connected to current students, fellow alumni, and the Utah State MBA Program.

Qualifications

Minimum Qualifications

• Bachelor's degree required OR four years of related experience.
• Interpersonal and customer relations skills, especially the ability to work with business professionals and diverse populations.
• Strategic skills, especially understanding the big picture and long-term vision of the MBA programs and utilizing creativity and entrepreneurial spirit to creatively design strategic plans.
• Organizational, administrative, and project management skills with a focus on setting strategic goals, executing within time frames, and an impeccable focus on details.
• Strong written, oral, and interpersonal skills and the ability to work effectively with a wide range of constituents.
• Excellent computer skills, including experience with Microsoft Office (especially Excel) and Adobe software applications.
• Ability to work in a team setting.
• Ability to work on one's own with minimal supervision.
• Ability to maintain a high degree of confidentiality and discretion.
• Due to the nature of the program, flexibility to work occasionally on evenings and weekends is expected, along with periodic travel.

Preferred Qualifications

• Master’s degree preferred.
• Marketing and recruiting experience preferred.
• Advising or program management experience.
• Broad knowledge of academic programs, graduate degree requirements, graduation requirements, and student services.
• Experience with Customer Relationship Management (Salesforce CRM) software.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience with excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

We believe that the best leaders dream big, prepare, take risks, create value, and give back. The Huntsman School provides unique learning experiences that develop these characteristics, preparing students to become leaders who leave the world better than they found it.

 

We started as the first business school in the West and have a proud legacy, but we’re not done yet. We strive each year to “Dare Mighty Things,” to honor the Huntsman name by putting our students first and developing programs that align with values such as ethical leadership and entrepreneurial spirit. We see successful outcomes of this approach in the lives of our students and alumni every day. We invite you to become a part of our aspirational journey.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

 

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

 

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or [email protected]. 

 

*updated 12/2025

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

 

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

 

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

 

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

 

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

[email protected]

435-797-1266 | Old Main Rm. 401D

1475 Old Main Hill, Logan, UT 84322

 

Cody Carmichael

Title IX Coordinator

[email protected]

435-797-1266 | Old Main Rm. 402D

1475 Old Main Hill, Logan, UT 84322

 

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

 

U.S. Department of Education

Denver Regional Office

303-844-5695| [email protected]

 

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  [email protected]

 

*updated 10/2025