Collections Associate

Join a global leader in providing independent Medical Exams, Peer Reviews, and Medical Compliance Services as a Collections Associate – backed by decades of excellence and innovation in Healthcare Solutions.

The Opportunity

Play a key role in an independent medical examination and document management services company by ensuring timely payments and maintaining strong relationships with corporate clients.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” –Underwriting Assistant, ASW Philippines.

What You’ll Do

• Managing and following up on accounts over 30 days past due to ensure prompt collection
• Sending invoices and proactively resolving billing or payment issues
• Communicating directly with clients to address invoice discrepancies and overdue balances
• Researching and responding to payment and invoice inquiries with accuracy and professionalism
• Maintaining accurate, confidential billing and accounting records in line with policies and regulations
• Escalating unresolved disputes to management and supporting audit requirements
• Assisting with general administrative tasks such as phone support, filing, scanning, and documentation

Key Criteria

• At least 2 years of experience working in a healthcare or medical setting, with hands-on exposure to billing and/or collections
• Confidence using Microsoft Outlook, Excel, and Word, as well as managing documents in formats such as PDF and TIFF
• A solid understanding of HIPAA regulations, with a strong commitment to data privacy, confidentiality, and compliance
• Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally
• Strong attention to detail, effective time management, and the ability to prioritize tasks in a fast-paced environment

Work setup:

• Manila (BGC, Taguig): 8:00AM to 5:00PM Central Standard Time (10:00PM – 7:00AM PHT) with a full onsite model.

 

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