Hiring.Camp

Senior Manager - Service Delivery (San Antonio)

Goosehead

·

1 week ago

Location
San Antonio, United States of America
Type
Full-time
Department
Transportation
Seniority
Senior
Source
Workday

Description

  • Lead and coach managers to strengthen team capability and drive outcomes.

  • Ensure execution against performance standards across all direct and indirect teams.

  • Monitor and analyze operational KPIs to identify improvement levers.

  • Drive urgency and accountability through visible leadership.

  • Implement new tools and process enhancements with precision.

  • Translate team goals into behaviors that serve business and client outcomes.

  • Leverage feedback to coach for impact and improve service delivery.

  • Navigate and lead teams through change with clarity and momentum.

  • Identify high-potential talent and advance succession plans.

  • Conduct weekly coaching-focused 1:1s with all direct reports.

  • Facilitate hands-on Manager Labs to scale resilience and upward communication.

  • Track coaching effectiveness and team engagement metrics.

  • Lead cross-functional initiatives as a transformation owner.

  • Provide strategic insights to leadership during planning and review cycles.

  • Build a high-performance leadership culture through visible reinforcement of expectations.

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Senior Manager - Service Delivery (San Antonio) at Goosehead | Hiring.Camp