Key Account Manager - Hospitality

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

More about Diversey: https://www.solenis.com/en/markets/institutional/

What You’ll Do:

This role is a customer-facing sales position with the focus on servicing large strategic accounts in the hospitality business and cross-selling additional products, tools, and services to these existing accounts, where another important aspect is to focus on acquiring new accounts in the defined sector and geography (approximately 75% account management and service, 25% new account acquisition). Responsibilities include troubleshooting, providing technical guidance, identifying corrective actions, resolving product or application issues, implementing appropriate product applications, and addressing other challenges impacting customer accounts.

Job Responsibilities:

• Develop and maintain strong relationships with assigned customers and collaborate with internal departments (e.g. technical department) to ensure client requirements are understood and fulfilled, aligned with strategic goals.

• Create and implement strategic account plans to achieve sales targets and business objectives.

• Provide effective account management and ongoing service, support, and sales development to assigned key customers, including white spot prospecting for existing and new products, innovations, and sustainability improvements (water, energy, chemical usage), and food safety solutions where applicable.

• Monitor and report on key customers using tools such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors.

• Provide hands-on application expertise and execution, including customer training and merchandising, to strengthen value proposition and brand equity. Hold monthly and quarterly review sessions with department heads and general managers.

• Demonstrate strong analytical skills and basic P&L understanding to bring strategic proposals and presentations to customers, aiming to improve sales while exceeding customer expectations.

• Focus on growing the business by identifying and addressing opportunities within existing customers and new customer acquisition through product and application recommendation, in line with defined sales targets

Requirements:

• Bachelor’s degree and minimum 5 years prior sales experience in chemical specialties with experience in equipment, repair and institutional market products or related industry experience.

• Excellent interpersonal and communication skills (written and spoken in English).  Solid demonstrated presentation skills with ability to convey complex information to a broad audience.

• Strong time management skills with the ability to multi-task while being flexible with changing demands.

• Self-starter and results-oriented individual with the confidence to take risk and partner with business leaders as required.

• High sense of drive and urgency with a positive outlook.

• Ability to implement problem solving techniques to resolve customer issues and take corrective action.

• Demonstrated sales skills and/or training with ability to utilize consultative sales techniques.

• Ability to work independently as well as thrive in a cooperative work environment.

• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint

• Technical knowledge of equipment, repair and products (ware washing, housekeeping and laundry) to sell and service customer. Possess basic electrical and plumbing knowledge.

• Capable of training customer employees in product use and safety. 

• Able to travel upcountry occasionally per business requirements.

Some Benefits of Working with Us:

• Competitive salary and bonuses

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth

• Hybrid work arrangement

We understand that candidates will not meet every single desired job requirement.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

We look forward to receiving your application.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.