Assistant Manager, Product Implementation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

The Assistant Manager, Product Implementation will be responsible for managing the implementation of new products into the system and ensuring new products are implemented correctly and smoothly, in accordance with product design, product pricing, and product operational rules.

The job holder will also be responsible for designing and implementing Operational rules in a way that best meets the needs for product design and optimize system efforts while still meeting customer needs.

The job holder will also advise the Product proposition team whether a product feature is technologically constrained and recommend another feature that both meet the requirement of product proposition and requirements of the system.

THE JOB:

• Drive the end-to-end implementation for assigned product initiatives and enhancements
• Design product operational rules (OP Specs) in a way that best meets the needs for product design and optimizes system efforts while still meeting customer needs.
• Responsible for ensuring all user requirements from all stakeholders align with product rules and set all the product rules on various systems.
• Responsible to prepare product user requirements, test scenarios and conduct the user acceptance test (UAT) to ensure features are met expected outcomes.
• Responsible to manage Day-1 items and ensure products are launched with a clear checklist of all necessary requirements for launch.
• Drive and follow up to implementation of Day-2 items to ensure systems are developed in timely manager.
• Design product operational rules in a way that best meets the needs for product design and optimize system efforts while still meeting customer needs.
• Review and optimize all steps during the product implementation process
• Review all product-related documents, including Terms and Conditions, Sales illustration, Operation Specs, etc.
• Other tasks as assigned by the line manager.

THE PERSON:

• University Degree in Business/ Economics/ Finances/ Mathematics/ IT/ Engineering.
• At least 5 years of working experience in product development, and product implementation for the financial service industry or manufacturing / engineering
• An excellent communicator, both verbally and in writing.
• Fluently speaking and writing English and Vietnamese.
• Good analytical skills – the ability to work with numbers, and facts effectively.
• Good organization and time/project management.
• Good writing and presentation skills.
• Systems and analytical thinking·   Independent problem-solving strong ability to run, read and understand data.
• Good understanding of life insurance operational and technical areas is an advantage.
• Innovative and willing to explore new things.
• Able to work well with a wide range of people from different parts of the business.
• Energetic and passionate about their product specialty.·   Able to work well under pressure.
• Have a customer focused mind-set.