Collections Coordinator

Job Summary:

The Collections Coordinator ensures that the assigned customer base is paying within invoice due dates. 

Essential Functions:

• Proactively research billing issues and work with appropriate business partners to resolve them
• Recognize repeated billing issues and take proactive steps to identify the root cause
• Follow all processes for invoicing and collecting invoiced amounts 
• Increase cash flow and reduce bad debt for assigned customer base
• Contact customers on past due transactions, make arrangements for payments to bring account current and follow up to ensure obligations are satisfied 
• Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
• Work customer deductions to ensure units and claims are being processed timely according to Crane Aerospace & Electronics policies
• Research and analyze accounts prior to initiating contact; Reviews payment history and evaluate past collection efforts
• Release credit holds as applicable on sales orders in assigned customer base after reviewing customer worthiness and past payment history
• Work with sales and customer service to resolve invoice to purchase order discrepancies delaying payment and record a call note in Oracle
• Maintain effective working relationships with all levels of management to ensure customer disputes are resolved and handled appropriately while at the same time maintaining customer relations
• Make late stage collection calls and attempts to resolve prior to placement
• Perform other special projects and duties as assigned
• Any other task assigned by supervisor or management

Minimum Qualifications:

• Experience: 2-5 years accounts receivable experience, or equivalent combination of education and experience
• Knowledge: Knowledge of the purchase order to cash process
• Skills/Abilities: Proficient in Windows Office with an emphasis in Excel
• Education/Certification: High school diploma or equivalent

Eligibility Requirement: 

• This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). 

Working Conditions:

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

Standing: 10% *percentage is approximate and may vary depending on work task

Sitting:  90% *percentage is approximate and may vary depending on work task

Lifting (in pounds): up to 10 pounds

Pushing (in pounds): up to 10 pounds

Mental/Visual: use of computer, calculator, filing cabinets

Workspace: cubicle/desk

Salary Range: $28.24/hr. - $35.27/hr.

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. 

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.