Network Support Specialist

Position Summary

Do you enjoy building strong relationships, solving problems, and delivering exceptional service? As a Process Improvement Analyst III, you will support Guardian’s network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance. You will play an important role in supporting provider network stability, data integrity, and compliance by conducting outreach, updating provider records, and collaborating across departments to enhance the customer experience.

You are

A collaborative, customer-focused professional who can adapt to changing business priorities while maintaining accuracy in a production- and quality-driven environment. You communicate clearly, exercise sound judgment, take ownership of your work, and represent Guardian professionally with providers, internal associates, and cross-functional partners.

You have

Required Qualifications:

• High school diploma or equivalent.
• Knowledge of Microsoft Excel and Outlook.
• Experience working in web-based systems and across multiple systems.
• Clear verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing business priorities and environments.
• Ability to make decisions using sound judgment.

Preferred Qualifications:

• Experience working in a production- and quality-driven environment.
• Ability to build and maintain collaborative working relationships across business functions.
• Demonstrated commitment to customer service, continuous improvement, feedback, personal growth, and embracing change.
• Call center experience

You will

• Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information in support of state-specific requirements.
• Update source systems and provider records to maintain data integrity and support compliance requirements based on outreach outcomes.
• Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines.
• Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues, including providing status updates to the Team Leader as needed.
• Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience.
• Support specialty project work outside day-to-day responsibilities, including generating rosters, making external calls, and completing mandatory updates required by contracts and compliance.

Reporting Relationships

As our Network Support Specialist, you will report to the Team Leader of Network Services.

Location

This is a mobile position.

Salary Range:

$42,830.00 - $64,250.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

 

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

 

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

 

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.