Patient Access Specialist

Join our team at Bone & Joint as a Patient Access Specialist, where your warm presence and attention to detail help create a welcoming and supportive experience for every patient. In this vital front-line role, you'll assist with appointment scheduling, patient check-ins, and coordination of referrals, ensuring accuracy and empathy in every interaction. If you're passionate about customer care and thrive in a fast-paced healthcare environment, we invite you to apply and make a meaningful impact. This position is for our new location in Rhinelander, WI due to open Spring of 2027. Training will take place in Wausau and Merrill, WI.

 

ABOUT BONE & JOINT

Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.

 

A DAY IN THE LIFE OF A PATIENT ACCESS SPECIALIST

At Bone & Joint, we believe the patient experience starts the moment they walk through our doors-and that's where you come in. As a Patient Access Specialist, you'll be the warm, welcoming presence that sets the tone for every visit. You'll handle check-ins, appointment scheduling, referrals, and insurance verification with professionalism and empathy, all while keeping things running smoothly behind the scenes.

But it's not just about the tasks-it's about the team. You'll be part of a fun, supportive group that values collaboration, celebrates wins, and always has each other's backs. Whether you're helping a patient navigate their care or jumping in to assist a teammate, your role makes a real impact every day. If you're organized, compassionate, and ready to grow in a positive work environment, we'd love to meet you.

QUALIFICATIONS FOR A PATIENT ACCESS SPECIALIST

• High school diploma or equivalent

• Valid Wisconsin driver's license

• Strong communication, customer service, and teamwork skills

• Ability to adapt and stay organized in a fast-paced environment

 

WORK SCHEDULE

This position requires around a 40-hour work week during standard business hours, with scheduling across various days. Hours vary between 7am-5pm.

 

READY TO JOIN OUR TEAM?

If you think you have what it takes to do this job, then the next step is to fill out our online application. Don't worry, the application is pretty simple as it asks for your resume and to answer some questions to help us get to know you better. We should warn you though, if you are selected to move forward in the hiring process, we will require that you provide us with further details to help us further understand your interest.