Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.

Job Summary:

The Account Manager serves as the primary liaison for client engagements, building and maintaining strong client relationships while ensuring successful delivery of products, services, and project outcomes. This role coordinates cross-functional teams, manages project plans, mitigates risks, and provides regular status updates to clients while maintaining compliance with organizational and contractual standards. The Account Manager also drives business growth through proposal development, client retention, upselling opportunities, and new business development activities, including sales presentations and system demonstrations. Additionally, the role provides leadership through staff management, mentoring, performance oversight, training coordination, and talent development to support long-term organizational success.

Key Responsibilities:

Client Relationship Management

• Serves as primary and back-up contact for client engagements.
• Maintains client relationships.
• Participates in key stakeholder meetings.
• Presents written/verbal status reports to clients.
• Reviews and updates critical client documents on a regular basis.
• Reinforces and sets client expectations regarding PPL’s product application model during implementations.

Product & Subject Matter Expertise

• Functions as subject matter expert on PPL’s products.
• Serves as an internal consultant to other projects or practice areas.

Project & Operational Management

• Coordinates project requirements and client expectations among functional groups and with client.
• Creates and manages internal project work plans.
• Ensures the quality of work produced meets PPL and contractual standards.
• Develops recommended solutions to mitigate or avoid risks.

Business Development & Sales

• Manages and coordinates proposal development research, financial analysis, writing, and production.
• Identifies and act on opportunities for upselling to current clients.
• Identifies and meets with prospective clients.
• Records business development activities.
• Leads sales presentations and system demonstrations.

Training & Knowledge Development

• Oversees contracted training programs and internal training sessions.

People Leadership & Talent Management

• Manages multiple staff while providing mentoring, advice, and guidance to direct reports.
• Monitors staff performance and follows up on areas of deficiency.
• Develops next set of client partnership leaders.
• Makes final decisions on staff hiring.
  

Required Skills:

• Excellent client relationship management skills
• Demonstrated project management and supervisory skills.
• Ability to follow, critically evaluate and improve current processes.
• Excellent oral and written communication skills.
• Strong analytical, organizational and presentation skills.
• Excellent PC skills in Microsoft Office products.
• Ability to analyze data and draw appropriate conclusions.
• Ability to speak publicly effectively.
• Detailed and process improvement oriented.
• Ability to take initiative and move daily work forward.
• Ability to see the big picture while working at the detailed level to move projects forward within specific timeline and budget.
• Strong skills in the areas of interpersonal communication, analysis, critical thinking, organization, attention to detail, and multitasking.

Qualifications:

Education:

• Bachelor's degree or 9 years’ experience or Master's degree preferred. Substantial professional experience may be considered in lieu of a formal degree.

Experience:

• 7-9 years prior supervisory experience preferred**
• Demonstrated financial and business management experience required; Finance and accounting systems experience preferred
• Knowledge of Medicaid programs and experience with state government required
• Experience in long term care and disability services is a plus.
• PMP a plus.

Compensation: $70,000 - $90,000 annually.
This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified 

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!