HR Shared Services Consultant

About the Role

The HR Shared Services team is looking for a creative, resourceful, and organized HR Consultant to support a thoughtful and effective employee experience. You will provide analytical support and operational oversight within a shared services environment, handling a variety of complex functions related to HR and the full employee lifecycle.You will analyze data, develop insights, troubleshoot issues, participate in special projects and drive process improvement initiatives within the Shared Services function, including emerging AI technologies.

The HR Consultant will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the Consultant will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive process enhancements, whether based on your day-to-day work or identified through cross-functional collaboration.

Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed —allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix.

Responsibilities:

Employee Experience

• Identify gaps and inefficiencies, provide standardization and improvement recommendations which impact the full employee lifecycle from hire to retire.
• Interact with employees, managers, and other internal teams including HR Business Partners, Recruiting, Compensation, L&D, Legal, and IT to provide direction and clarity on processes related to the employee life cycle and systems.
• Own Tier II specialized support for important Shared Services programs such as immigration and unemployment, as well as complex employee issues, and maintain data integrity within Workday and other enterprise systems.
• Identify gaps and opportunities and own process improvements for shared services tools and systems utilizing cutting edge technologies.
• Consistently look for opportunities to enhance employee self service, drive adoption and support ongoing enhancements to automate workflows and increase self service utilization.

Metrics & Reporting:

• Serve as administrator for the FreshService ticketing systems and other tools that support metrics & reporting.
• Use captured data to inform monthly and quarterly data insights for internal customers and People team to help drive business decisions and to inform process and vendor enhancements.

Compliance:

• Maintain working knowledge and ability to research current, local employment laws, best practices and ensure Stitch Fix policies are legally compliant.
• Utilize new tools and technology to proactively support the design and implement of new compliance processes and improvements and maintain and revise current compliance and audit standards.

Vendor Management:

• Provide recommendations to Shared Services  leadership for enhancements to increase efficiency and add value to the user experience.
• Maintain vendor relationships - support vendor relationships for effective operations and to ensure consistent service delivery and scalable solutions.

People Programs:

• Own and participate in ad hoc projects that support the broader People team and partner groups including HR Business Partners, Recruiting, Benefits, Compensation and IT teams.

How AI and tools show up in your day-to-day work.

• Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
• Work with core tools and systems relevant to the role
• Comfort learning and applying new technologies

About You

This is what you’ll need to succeed in this role from day 1. 

Requirements:

• You have 2-4 years of experience in HR in a people-focused or HR operations role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience
• You use creativity and your analytical skills to remove obstacles while working collaboratively with others.
• You are an expert multi-tasker who is able to ruthlessly prioritize tasks.
• You possess top-notch organization skills, strong attention to detail to develop and execute plans .
• You seamlessly adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs.
• You have strong written and verbal communication skills and ability to interact with all levels of the company.
• You are proficient  with Excel, Google Suite, HRIS; have the ability to quickly and efficiently learn how to use new systems and tools.
• You are skilled at analyzing and synthesizing metrics and data to identify trends, patterns, and areas of opportunity.

You’ll love working at Stitch Fix because you will…

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverage AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren't afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
• Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.