Hiring.Camp

Customer Experience Partner - Immunology/Rare Disease (Fixed Term Contract)

Sanofi

·

Yesterday

Location
Midrand, South Africa
Type
Contract
Closing date
Today
Source
Workday

Description


About Sanofi:


We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the job


KEY ACCOUNTABILITIES

Sales KPI Achievement

  • Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets

  • Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation

  • Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

 

Territory Business Planning

  • Conduct analysis of market/ competitors to identify territory business opportunities and threats

  • Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact

  • Monitor territory business plan to ensure resources are directed to customer of greatest potential

  • Participate in promotional activity programmes to increase disease and product awareness in the market

 

Customer Focus and Service

  • Update territory customer segmentation classification and database continuously

  • Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors

  •  Build trust and credibility with customers by demonstrating professionalism

  •  Develop and build advocacy for Sanofi Genzyme in the Rare Disease community

  • Build effective, long-term relationships with key stakeholders and opinion leaders

  • Peer to peer engagement with customers by delivering key promotional messages within approved promotional material

  • Arrange CPD/CME meetings for scientific exchange with the target audience

  • Participate in regional and national congresses to support and advance portfolio objectives

  • Work with Medical to identify and develop HRT centres for portfolio products, where required.

 

Reporting/ Administration & Collaboration

  • Submit weekly call planner using company tools and report completed calls according to company SOP.

  • Submit monthly reports on in field activities as well as plans for upcoming month.

  • Ensure punctual delivery of reports

  • Set up and maintain accurate customer and administrative records

  • Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner

  • Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.


About you


EDUCATION

  • University degree – science degree would be an advantage

 

EXPERIENCE

  • >5yrs as a Sales Representative within the Pharmaceutical environment. Min. 5 yrs. in specialty care

  • Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)

  • Proven relations with target customers: as listed above

  • Proven customer relations within specified territory with specified medical specialists

  • Able to work without direct supervision

  • Proven sales and customer success record

  • Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists

  • Demonstrate good written, verbal and presentation skills

  • Strong entrepreneurial sense and spirit

  • Strong analytical ability

  • Well-developed planning, coordinating and prioritising skills

  • High learnability (incl. complex theory/science),

  • Ability to work closely in collaboration with cross functional business areas.

  • Goal and results orientated

  • Negotiation skills

  • Systematic thinking and acting in a consistent way

  • Innovative thinking, problem solving and decision making

  • Valid driver’s license

  • Be willing to travel as per territory requirements

  • Project management

  • Strategic thinking

 

KNOWLEDGE AND SKILLS

  • Must be able to communicate highly technical information to medical specialists

  • Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:

    • face to face calls,

    • virtual or remote detailing,

    • telephone calls

    • one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages

  • Effectively communicate medico-marketing message to customers

  • Strong entrepreneurial sense and spirit

  • Well-developed planning, coordinating and prioritizing skills

  • Set and achieve challenging objectives

  • Able to work without direct supervision

  • Set up and maintain accurate customer and administrative records

  • Analyze data and draw relevant conclusions

  • Apply creative thinking skills to problem solving

  • Goal and results orientated

  • Demonstrated persistence and perseverance essential.

  • Demonstrate superb written, verbal and presentation skills.

  • Be willing and able to travel 40% in a given sales cycle.

  • Must use effective selling skills to achieve sales objectives

 

BEHAVIOURAL DIMENSIONS REQUIRED

  • Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines

  • Ability to implement and live the Sanofi values

  • Work respectfully and collaboratively with all members of the RD team

  • Embrace the One Sanofi vision

  • Highly focused and strong drive to succeed, and to set, ambitious objectives

  • Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory


 

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Skills

Project ManagementNegotiation

Similar Jobs

30

Customer Experience Partner

Maersk·INBOM23 - Mumbai - Unit No. 403, India

6d ago

Customer Experience Partner

Amcor·ACD Devens MA, US

3w ago

Customer Experience Partner

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US

1mo ago

Customer Experience Partner – Oncology (Cairo)

Sanofi·Cairo, Egypt

2d ago

Customer Experience Partner - Matterport

Costar·Sydney, Australia

3d ago

Senior Customer Experience Partner – 4PL

Maersk·USHOU19 - The Woodlands - 8770 New Trails Drive, US +1

1w ago

Senior Customer Experience Partner

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US +1

1w ago

Customer Experience Partner - SCM-2

Maersk·INGUR04 - Gurgaon - Tower 5C, 20th Floor

1w ago

Customer Experience Partner (CDD)

Bacardi·Paris, France

1w ago

Commercial Business Partner - Customer Experience

Haier·Auckland, New Zealand

1w ago

Senior Customer Experience Partner, Operations

Zipcolimited·US

2w ago

Director, Product Design, Customer & Partner Experience

ServiceNow·Santa Clara, CALIFORNIA

2w ago

Customer Experience Partner - SCM

Maersk·INBOM23 - Mumbai - Unit No. 403, India

3w ago

Sr Customer Experience Partner – 4PL

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US +1

3w ago

Sr Customer Experience Partner – 4PL

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US +1

3w ago

Senior Customer Experience Partner – 4PL

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US +1

3w ago

Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service]

Delivery Hero·Barcelona, CT

4w ago

Senior HR Business Partner, Customer Experience (Go-to-Market)

Alteryx·Southern California, USA - Remote +1·Remote

1mo ago

Staff Product Designer, Customer & Partner Experience (CPEX)

ServiceNow·Chicago, Illinois·Hybrid

1mo ago

Staff Product Designer, Customer & Partner Experience (CPEX)

ServiceNow·San Diego, CALIFORNIA·Hybrid

1mo ago

Omnichannel Customer Experience Partner (Rare Disease/Hematology)

Roche·Subang Jaya, Malaysia

2mo ago

Senior Customer Experience Partner – 4PL (Air)

Maersk·USCNC05 - Charlotte - 9300 Arrowpoint Boulevard, US

2mo ago

Customer Experience Partner -Hematology (Alex)

Sanofi·Cairo, Egypt

3mo ago

Customer Experience Partner – Diabetologia (Przedstawiciel Medyczny)

Sanofi·Warsaw, Poland

3mo ago

Omnichannel Customer Experience Partner

Roche·Subang Jaya, Malaysia

3mo ago

Senior Customer Experience Partner

Maersk·USSAV12 - Savannah - 1514 Bldg A Old Dean Forest Road, US +1

6mo ago

Principal Project Manager, Partner Excellence, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda·Bangkok +1·Onsite

1mo ago

Technical Partner Advisor, Zoom Customer Experience

Zoom·Tokyo 23 wards, Japan·Remote, Hybrid

4mo ago

People Partner & People Operations Manager – Global Revenue & Customer Experience Functions

vivenu GmbH·New York City·Onsite

3w ago

Senior Associate, Product Management - Partnerships Customer Experience

Capitalone·Chicago, IL +2

1mo ago